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Care Services

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Bromley, Bromley.

Bromley in Bromley is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, personal care and physical disabilities. The last inspection date here was 26th July 2019

Bromley is managed by Translucence Care Ltd.

Contact Details:

    Address:
      Bromley
      27 Ruskin Walk
      Bromley
      BR2 8EP
      United Kingdom
    Telephone:
      0

Ratings:

For a guide to the ratings, click here.

Safe: Inadequate
Effective: Requires Improvement
Caring: Good
Responsive: Requires Improvement
Well-Led: Requires Improvement
Overall:

Further Details:

Important Dates:

    Last Inspection 2019-07-26
    Last Published 2018-11-29

Local Authority:

    Bromley

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

23rd October 2018 - During a routine inspection pdf icon

This inspection took place on 23 October 2018 and was announced. ‘Bromley’ is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults. Two people were using the service at the time of our inspection.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This was the first inspection of the service. At this inspection we found breaches of regulations because risks to people had not been adequately assessed, and there was not always guidance in place for staff on how to manage identified risks safely. The provider had not followed safe recruitment practices. Medicines were not always safely managed. There were insufficient staff available to cover any staff absence. Whilst people received person-centred care from staff, their care plans were not up to date or accurate. The provider’s systems for monitoring the quality and safety of the service were not effective.

You can see what action we told the provider to take at the back of the full version of the report.

We also found improvement was required because assessments of people’s needs were not always comprehensive. Staff received an induction, and were supported in their roles through the provider’s training programme, but they did not always demonstrate a sound understanding of areas in which they had been trained. The registered manager was not always aware of current best practice in operating a domiciliary care agency.

We have made a recommendation about best practice in carrying out risk assessments and developing people’s care plans.

People were protected from the risk of abuse because staff were aware of the provider’s procedures for reporting abuse allegations. Staff sought people’s consent when offering them support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff were aware of the need to report any incidents or accidents so that lessons could be learned to reduce the likelihood of repeat occurrence.

People were supported to maintain a balanced diet where this was part of their assessed needs. They had access to a range of healthcare services in order to help maintain good health. The registered manager worked with other services, such as people’s GPs, to ensure they received effective, joined up care. Staff were aware of the steps to take to protect people from the risk of infection.

Staff treated people with kindness and compassion. They respected people’s privacy and treated them with dignity. People were involved in making decisions about the support they received. The provider had a complaints procedure which gave guidance to people on what they could expect if they made a complaint. None of the people using the service required end-of-life care at the time of our inspection.

People spoke positively about the management of the service. The registered manager was in regular contact with people and their relatives, to gain their views on the service they received. Staff told us the service had a positive working culture, and said they felt well supported by the registered manager. The registered manager was committed to working openly with other agencies, such as local authority safeguarding teams, if required.

This is the first time the service has been rated Requires Improvement.

 

 

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