We visited this dental practice on 19 September 2012 where we spoke with one dentist at the practice, one dental nurse, the practice manager and one person who use the service.

We also spoke with three people on 20 September who used the dental practice to gain their experiences of the service they received.

People we spoke with said they were happy with the service they received and said they had recommended the practice to their family and friends. People said the staff were very friendly and helpful and considered their anxieties and how to reduce any stress. They said they felt involved in making decisions about the dental care they received and were given the information they needed about this and the costs involved.

People we spoke with knew how to complain but had never had cause to do so. They told us they would speak to the dentist if they were unhappy with anything. One person commented, “I feel confident they would address my concern and I can say anything.”

There was a range of information available to people attending the practice about the services provided and the costs. People we spoke with said everything always looked clean and they were satisfied with the standards of cleanliness.

All the staff we met were professional in their manner and enthusiastic about their work. We saw there were suitable arrangements for control of infection and the decontamination of instruments were in place.