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Brooklands Health Centre, Brooklands, Milton Keynes.

Brooklands Health Centre in Brooklands, Milton Keynes is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 7th June 2019

Brooklands Health Centre is managed by The Practice Surgeries Limited who are also responsible for 9 other locations

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-06-07
    Last Published 2019-06-07

Local Authority:

    Milton Keynes

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

7th May 2019 - During a routine inspection

We carried out an announced comprehensive inspection at Brooklands Health Centre on 7 May 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice provided targeted support to vulnerable homeless patients through the delivery of monthly community clinics. These clinics were delivered on a walk in basis to provide medical care and support to those who could not readily access services.
  • The practice organised and delivered services to meet patients’ needs. We received mixed feedback from patients regarding access with some stating difficulties they experienced when attempting to arrange appointments.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue with efforts to improve patient satisfaction with particular regard to the areas highlighted in the results of the national GP patient survey as being in need of improvement.
  • Record all staff training in accordance with practice polices, including training records for locum staff.
  • Develop systems for monitoring risk assessments to ensure they are completed in line with requirements.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

 

 

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