Brooklands Medical Practice, Wythenshawe, Manchester.
Brooklands Medical Practice in Wythenshawe, Manchester is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 14th October 2019
Brooklands Medical Practice is managed by Brooklands Medical Practice.
Contact Details:
Address:
Brooklands Medical Practice 594 Altrincham Road Wythenshawe Manchester M23 9JH United Kingdom
This practice is rated as good overall. (Previous rating August 2015 rated Good).
The key questions are rated as:
Are services safe? – Requires Improvement
Are services effective? - Good
Are services caring? - Good
Are services responsive? - Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Brooklands Medical Practice on 6 November 2018 as part of our inspection programme.
At this inspection we found:
Patient feedback, both on public websites, national independent surveys, CQC comment cards and directly to the inspection team was overwhelmingly very positive. Feedback indicated patients received a person-centred service and they could access with ease.
Patients found the appointment system easy to use and reported that they could access care when they needed it with a GP of their choice.
Staff involved and treated patients with compassion, kindness, dignity and respect.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes. However, some documentation in relation complaint records, logs of actions taken in response to patient safety alerts and recruitment records required improvement.
Action in relation to managing and mitigating health and safety risks required improvement. This included implementing fire safety procedures and ensuring staff were appropriately trained in health and safety and safeguarding.
We saw one area of outstanding practice:
The practice implemented a system of ensuring patients were seen quickly by a GP of their choice. GPs provided a maximum of four appointments each hour with 20 minutes allocated for administrative catch up duties. Patients were offered an appointment with their regular GP. Urgent appointments were available at midday each day and all GPs provided consultations with the patients they saw regularly to provide continuity of care. Patient feedback was consistently good about access to appointments, continuity of GP care and treatment and the welcoming attitude of the reception team.
The areas where the provider
must
make improvements as they are in breach of regulations are:
Ensure care and treatment is provided in a safe way to patients.
Ensure persons employed in the provision of the regulated activity receive the appropriate support, training, professional development, supervision and appraisal necessary to enable them to carry out the duties.
The areas where the provider should make improvements are:
Maintain records of actions undertaken and the verbal feedback given to patients in response to their complaints.
Implement action to ensure recruitment records are comprehensively maintained including staff vaccination records and policies and procedures are reviewed at regular intervals.
Develop systems so that the management team are aware of and can access logs of patient safety alerts.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Brooklands Medical Practice on 23 July 2015. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing well-led, effective, caring, responsive and safe services. It was also good for providing services for the populations groups we rate.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses.
Risks to patients were assessed and well managed.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients feedback on accessing appointments with GPs and nurses was positive.
The practice had good facilities and was well equipped to treat patients and meet their needs.
The practice had a clear vision which had quality and safety as its top priority. High standards were promoted and owned by all practice staff with evidence of team working across all roles.
There were areas of practice where the provider needs to make improvements.
Importantly the provider should:
Implement a formal process for minuting meetings.
Complete an infection control audit and ensure all staff receive infection control training or updates as required.
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