Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Brookside Surgery on 3 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• The practice had an effective system in place for reporting and recording significant events. All such events were reviewed at a weekly staff meeting.

• Risks to patients were assessed and well managed.
• Patients’ needs were assessed and care was delivered in line with current evidence based guidance. We saw that staff had the skills, knowledge and experience to deliver effective care and treatment.

• All patients we spoke with and those who completed comment cards before our inspection, said they found it easy to obtain an appointment, usually on the same day. Urgent appointments were always available the same day.

• Information about how to complain was available and easy to understand. The practice made improvements to the quality of care as a result of complaints and concerns.
• The practice had good purpose built facilities which were fully accessible. The building was well equipped to treat patients and meet their needs.
• There was a clear leadership structure in place and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

The areas where the provider should make improvement are:

• The practice had recently introduced a revised system for monitoring the use of prescriptions and should continue to monitor this to ensure the improvements are sustained.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

We reviewed the information available to us about Brookside Surgery on 9 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.