During our visit to the practice we spoke with three people who were attending appointments at the practice. All three people felt that they had received a good service and told us that they had recommended the service to friends and family. The surgery was clean, welcoming and people told us they felt comfortable coming to the practice. People told us that the staff were friendly and that they experienced professionalism as soon as they called the practice to make the appointment.

People told us they were given information about the treatment options available and the costs involved, both for National Health Service (NHS) and private dental care where these applied.

We were shown that the practice had up to date equipment and medicines available for staff to manage any medical emergencies that may occur. Staff had also been trained in dealing with medical emergencies.

We were shown policies and procedures confirming that there were up to date infection prevention and control systems in place, that ensured the dental equipment, treatment areas and premises had been appropriately sterilised and cleaned before patients were treated.

We noted that staff had information relating to child protection procedures but needed to update their training for vulnerable adult procedures.