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Budshead Medical Practice, Plymouth.

Budshead Medical Practice in Plymouth is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 20th December 2018

Budshead Medical Practice is managed by Budshead Medical Practice.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-12-20
    Last Published 2018-12-20

Local Authority:

    Plymouth

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

7th January 2016 - During an inspection to make sure that the improvements required had been made pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced focused inspection at Budshead Medical Practice on 7 January 2016. This was to review the actions taken by the provider as a result of our issuing four legal requirements.

Our previous inspection visit in November 2014 found breaches of regulation relating to the safe and well-led delivery of services.

This inspection was undertaken to check the practice was meeting regulations. For this reason we have only rated the location for the key questions to which these relate. This report should be read in conjunction with the full inspection report published on the 30 July 2015.

We found the practice had made improvements since our last inspection and was meeting the regulations that had previously been breached.

Specifically we found:

  • Staff had clear procedures to follow to ensure medicines and equipment required for resuscitation and other medical emergencies are regularly checked, maintained and in date.

  • Recruitment arrangements included all necessary risk assessments and employment checks for all staff.

  • A risk assessment was in place in relation to testing for legionella.

  • There were formal governance arrangements in place including systems for assessing and monitoring risks and the quality of the service provision.

  • Systems were in place to monitor, analyse and learn from complaints and significant events.

In addition to making improvements to the regulation breaches the practice had also acted upon suggestions for good practice as detailed in the previous inspection report.

  • All staff attended equality and diversity training in January 2015.

  • In addition to staff training records maintained in individual staff files, the practice had implemented a training log for the whole staff team.

  • The practice was producing a twice yearly patient information newsletter and publicising how the practice had responded to suggestions from patients on how to improve services at the practice.

  • The practice had revised their patient information leaflet on how to complain about services. This now included information about how to take a complaint further if they were not satisfied with the outcome of the practice investigation of their complaint.

We have amended the rating for this practice to reflect these changes. The practice is now rated good for the provision of safe, effective, caring, responsive and well-led services.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

11th December 2014 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

Budshead Medical Practice is a GP practice providing primary care services for people in Plymouth. It provides services from one location in Plymouth where we carried out an announced inspection on 12 November 2014.

Patients who use the practice have access to community staff including district nurses, health visitors, mental health staff, counsellors and midwives.

We rated this practice overall as requires improvement.

Specifically, we found the practice requires improvement for providing safe services and also for well led services. It was good for providing an effective, caring and responsive service to the patient population groups.

Our key findings were as follows:

  • Patients felt they were treated with dignity and respect and in a professional manner that showed kindness and care towards them.
  • Patients considered the appointment system to be fair and easy to use. They were able to see a GP on the day of requesting an appointment.
  • The practice ethos was patient-centred with a pro-active management of patient care and recognition of vulnerable patients who may need additional support and care.
  • The practice benefited from positive support of education and further learning promoted for staff by the partners.
  • Patient safety was compromised because systems and processes were not in place to minimise risks to safety. Whilst significant events were discussed at a whole staff meeting, the practice did not have a designated system in place for reporting, recording and monitoring, which showed learning from significant events. Emergency equipment was not managed safely.
  • The practice had a clear complaints procedure that was displayed in the waiting room where there were also leaflets for patients.  Information was also available on the website. However there was a lack of detailed recording, or actions taken.
  • The practice did not have a defined leadership structure in place and limited formal governance arrangements.

Importantly the provider must:

  • Ensure staff have clear procedures to follow to ensure medicines and equipment required for resuscitation and other medical emergencies are regularly checked, maintained and in date.
  • Ensure recruitment arrangements include all necessary risk assessments and employment checks for all staff.
  • Ensure that a risk assessment is in place in relation to testing for legionella.
  • Ensure there are formal governance arrangements in place including systems for assessing and monitoring risks and the quality of the service provision.

In addition the provider should:

  • Ensure systems are in place to monitor, analyse and learn from complaints and significant events.
  • Ensure that staff receive training about equality and diversity  awareness according to their role.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

 

 

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