Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Bugbrooke Surgery on 1 June 2016. Overall the practice is rated as good.

Our key findings across all of the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded.

• Staffing levels were monitored to ensure they matched patients’ needs. Safe arrangements were in place for staff recruitment that protected patients from risks of harm.

• Risks to patients were assessed and well managed.

• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training had been identified and planned.

• Patients told us they were treated with compassion, dignity and respect and they were involved in decisions about their treatment.

• All patients who requested same day appointments were triaged to ensure they received appropriate and timely care.

• Eligible patients were able to obtain their dispensed medicines from the practice.

• Information about how to make a complaint was readily available and easy to understand.

• The practice had good facilities and was well equipped to assess and treat patients.

• There was clear leadership structure and staff told us they felt well supported by senior staff. Management proactively sought feedback from patients which it acted on.

However, there was an area of practice where the provider should make an improvement.

• Further develop a fully operational Patient Participation Group (PPG) and encourage their involvement through an efficient communications system.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice