We spoke with two patients, both of whom said they were satisfied with the care and treatment received. One person described the treatment received as "fantastic and really calming". We also looked at recent testimonials on the provider's website and comments left in the provider’s comments book, which were complimentary about the staff.

People felt that they had been given sufficient information about their care and treatment. The dentists and other staff used pictures and models to explain the treatment required. A detailed medical history was taken for each person and any allergies or medical conditions were highlighted on the electronic records system to remind staff before each appointment.

People were given after-care advice following treatment, which included the emergency contact number for the dentist. There was emergency equipment available and staff had received basic life support training.

There were effective systems in place to reduce the risk of infection. The decontamination of instruments took place in a separate room. Staff were able to describe the decontamination process to us and provide evidence to show that daily and weekly checks were carried out on the equipment used.

The necessary checks had been carried out on prospective employees before they could start work. There were systems in place to monitor the quality of the service, and staff meetings took place on a monthly basis to discuss the service, including patient feedback.