We carried out an announced comprehensive inspection on 26 July 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Background

Oasis Dental Care Broadway is a well-established dental practice providing both NHS and private treatment to adults and children. There are seven full time dentists and a part-time hygienist who are supported by appropriate numbers of dental nurses, receptionists and administrative staff. It is part of the Oasis Dental Care group which has more than 300 dental practices across the UK

The practice has eight dental treatment rooms and separate decontamination rooms for cleaning, sterilising and packing dental instruments. There are also two waiting areas, a reception area and staff room.

The practice is open from 8am to 5.00pm Monday to Wednesday; from 9am to 8pm on a Thursday, and from 8am to 1pm on a Friday.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Before the inspection we sent comment cards to the practice for patients to complete to tell us about their experience of the practice. We received feedback from 14 patients. These provided a very positive view of the services the practice provides. Patients commented on the effectiveness of their treatment, the empathetic nature of staff and the high quality of customer care.

Our key findings were:

• Patients told us that appointments were available when needed, that it was easy to get through on the phone and that they rarely waited long having arrived for their appointment.

• There were robust arrangements for identifying, recording and managing risks and implementing mitigating actions.

• The practice had good facilities and was well equipped to treat patients and meet their needs.

• Staff had been trained to handle emergencies and appropriate medicines and life-saving equipment was readily available in accordance with current guidelines.

• Infection control procedures were robust and the practice followed published guidance.

• There was a nominated safeguarding lead and effective processes were in place for safeguarding adults and children.

• Dentists provided dental care in accordance with current professional and National Institute for Care Excellence (NICE) guidelines.

• Staff had received training appropriate to their roles and were supported in their continued professional development.

• Clinical governance was good and a range of audits were undertaken to ensure standards were maintained.

• The practice listened to its patients and staff and acted upon their feedback.

There were areas where the provider could make improvements and should:

• Review procedures for acting on and monitoring significant events, incidents and near misses, and ensure that learning from them is shared formally with staff to prevent their reoccurrence.

• Consider providing the hygienist with the support of an appropriately trained member of the dental team.