We spoke with two people who attended the practice and used the service. They told us that they were very satisfied with the service provided. They said that they found the dentists and staff to be friendly and helpful and they were treated with respect and their privacy was maintained. This was also evident from direct observation of effective interaction and of individuals being supported in a professional, sensitive and respectful manner.

People told us that they were given sufficient information about their treatment options and the relevant fees. They also said that they were able to ask any questions or raise any issues or concerns that they might have.

Among the comments we received were:

“The dental nurses here are the most efficient and highly trained that I have come across”.

“I am always made to feel very welcome here. The dentist has explained everything about the treatment that I need and everyone seems so helpful, friendly and reassuring”.

“I have total confidence in the dentist. He is very good and everything I need doing is carefully explained”.