We carried out an announced comprehensive inspection on 23 March 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Prior to our inspection patients completed CQC comment cards telling us about their experiences of using the service. Nine people provided wholly positive feedback about the service.

Our key findings were:

• The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved.
• The service reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Services were provided to meet the needs of patients.
• Patient feedback for the services offered was consistently positive.
• There were clear responsibilities, roles and systems of accountability to support good governance and management.

There were areas where the provider could make improvements and should:

• Review safeguarding training requirements in line with the services new safeguarding policy.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

We spoke with three people who were using the service. They told us they were happy with the service they were receiving. The following are examples of comments we received:

“It is a very good service. Very smooth coming here.”

“It is very good. Fast and thorough.”

“The staff are always polite.”

We also spoke with five members of staff and looked at records for people using the service.

We found that people using the service felt their views and experiences were taken into account in the way the service was provided and delivered. We also saw evidence that their needs were assessed and that their consent was sought prior to any procedure being undertaken.

People were cared for in a clean, hygienic environment. There were effective systems in place to reduce the risk and spread of infection.

We found that people using the service were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Staff told us they felt supported and had good access to training.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.