A person who used the service told us, “The staff always check my medical history when I go for treatment and I fully understand prior to my appointment what I am going to expect. That’s what makes me feel at ease with the practice.”

We observed reception staff treating patients with courtesy and respect. Appointment options were offered at the choice of the patient. A patient told us, “I find getting an appointment very easy at this practice and I have also just recommended a family member to the practice too.”

We observed staff wearing personal protective equipment and they confirmed these were always available. We spoke with people who used the service who confirmed staff always used personal protective equipment during treatment.

We saw evidence of appropriate professional staff development and found this included attendance at training events and courses. We found that a system was in place to enable staff to undertake their continued personal development (CPD). This showed us the people who used the service were supported by a professional, well trained and skilled staff group.

Patients were asked for their views about their care and treatment and they were acted on. We saw evidence that demonstrated the provider carried out surveys of patients and collated the results for review and action as part of their quality monitoring systems.