During our inspection we spoke with four patients. We spoke with four staff; these were the practice manager, the deputy manager, a dental nurse and a receptionist.

We also took information from other sources to help us understand the views of people who used the service, which included a patient satisfaction survey and staff meeting minutes.

The patients we spoke with told us they thought they received good dental treatment. One patient told us “I am happy here. I do a 40 minute journey to come here. No complaints.” Another patient we spoke with told us “I like my dentist. I recommend my dentist to other people. He’s lovely.”

The practice was following appropriate guidance in relation to infection control and the staff were well trained and supported. A member of staff we spoke with told us “The amount of time I have worked here shows that I still enjoy it. We all work as a team and the practice manager is brilliant and very approachable.”

The practice manager had systems in place to assess and monitor the service and to effectively deal with complaints.