We spoke with five patients by telephone following our visit to the service. People were complimentary about the quality of the service provided at the practice. One patient told us "The dentist is excellent. I am a nervous patient and he always puts me at ease”. Another said "I am very happy with the service. All the staff are very professional, friendly and welcoming”. People told us they had been visiting the practice for a number of years and knew and trusted the staff. They said the dentist explained treatment options to them in a way they could understand and fully explained the various costs involved.

We saw the provider sought consent for treatment. Records for people who used the services were up-to-date and stored electronically. Medical and people’s consent to treatments were documented and stored in paper form. The premises were clean and well organised and staff routinely followed infection control procedures when carrying out treatments. Staff received appropriate training to enhance their knowledge and skills and to keep them up-to-date. The practice had a complaints procedure and people felt they would be listened to if they raised a concern or had a complaint about the services provided.