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Burnt Ash Surgery, 2 Handen Road, London.

Burnt Ash Surgery in 2 Handen Road, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 9th March 2017

Burnt Ash Surgery is managed by Burnt Ash Surgery.

Contact Details:

    Address:
      Burnt Ash Surgery
      Lee Health Centre
      2 Handen Road
      London
      SE12 8NP
      United Kingdom
    Telephone:
      02030492150

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-03-09
    Last Published 2017-03-09

Local Authority:

    Lewisham

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

16th November 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of the practice on 10 February 2016. Breaches of the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 were found. The practice was rated as Requires Improvement for Safety.

After the comprehensive inspection, the practice wrote to us to say what they would do to address the breaches of regulation. 

We undertook a desk-based focussed inspection on 16 November 2016 to check that they had followed their plan and to confirm that they now met the legal requirements. This report covers our findings in relation to those requirements and also where other improvements have been made following the initial inspection. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Burnt Ash Surgery on our website at www.cqc.org.uk.

Overall the practice is rated as Good. Specifically, following the focussed inspection we found the practice to now be good for providing safe services.

Our key findings across all the areas we inspected were as follows:

  • Risks to patients were assessed and well-managed, including those related to recruitment, staff training and support.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

10th February 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of the practice on 10 February 2016. Breaches of the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 were found. The practice was rated as Requires Improvement for Safety.

After the comprehensive inspection, the practice wrote to us to say what they would do to address the breaches of regulation. 

We undertook a desk-based focussed inspection on 16 November 2016 to check that they had followed their plan and to confirm that they now met the legal requirements. This report covers our findings in relation to those requirements and also where other improvements have been made following the initial inspection. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Burnt Ash Surgery on our website at www.cqc.org.uk.

Overall the practice is rated as Good. Specifically, following the focussed inspection we found the practice to now be good for providing safe services.

Our key findings across all the areas we inspected were as follows:

  • Risks to patients were assessed and well-managed, including those related to recruitment, staff training and support.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

23rd April 2014 - During an inspection to make sure that the improvements required had been made pdf icon

We carried out this visit to determine if the provider had taken action to address the areas where we found non-compliance during our last inspection in January 2014.

On this inspection we found the provider had taken action which included the introduction of a daily cleaning check. This was done by the senior receptionist who carried out visual checks of the floors, sinks, couches and work surfaces, and recorded this in a log book. Any actions needed were noted in the log book, or raised and reported directly to the cleaning staff.

We found the provider had taken steps to address criticism from patients regarding the lack of available appointments by recruiting two new GPs.

22nd January 2014 - During a routine inspection pdf icon

Most people we spoke with told us they were very happy with the treatment they received when visiting the practice. We found that people were treated with dignity and respect and that individual needs were met in relation to their care and treatment.

There were mixed opinions regarding the availability of appointments: some people told us it was satisfactory but the majority told us it was difficult to get an appointment with the GP of their choice and of a lack of consistency because they were numerous locum GPs employed and they could not regularly see the same doctor.

We saw that systems were in place to promote safe practice and continuity of care. People's adverse conditions and allergies were highlighted on electronic records and when accessed this helped ensure that clinical staff were aware of these areas when assessing people for treatment. People belonging to certain patient groups were also highlighted, for example people needing palliative care or those who were house bound. This helped ensure that staff were aware they may have an urgent need to access clinical support.

There were some systems in place to monitor the quality of the service, however the practice did not always manage to take on board the views of people using the service or use their views to make the necessary improvements.

The practice was clean and hygienic, however there were no records maintained of infection control audits.

 

 

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