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Camden Dental Centre, Camden, London.

Camden Dental Centre in Camden, London is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 9th October 2018

Camden Dental Centre is managed by Camden Dental Centre.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: There's no need for the service to take further action.
Effective: There's no need for the service to take further action.
Caring: There's no need for the service to take further action.
Responsive: There's no need for the service to take further action.
Well-Led: There's no need for the service to take further action.
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2018-10-09
    Last Published 2018-10-09

Local Authority:

    Camden

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

29th August 2018 - During a routine inspection pdf icon

We carried out this announced inspection on 29 August 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Camden Dental Centre is in the London Borough of Camden. The practice provides NHS and private treatment to patients of all ages.

There is step frees access to the practice provided via a portable ramp and the practice has five treatment rooms, three of which were located on the ground floor. The practice is situated close to public transport bus and train services.

The dental team includes the principal dentist and a dentist partner who jointly own the practice, five associate dentists who provide general dentistry and a visiting specialist periodontist. Four dental nurses, one trainee dental nurse and two dental hygienists also work at the practice. The clinical team are supported by two receptionists.

The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Camden Dental Centre was the principal dentist.

On the day of inspection we received feedback from 21 patients.

During the inspection we spoke with the principal dentist, two dental nurses and one receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Mondays to Fridays between 9am and 5.30pm.

Sundays between 9am and 5.30pm for private appointments.

Our key findings were:

  • The practice appeared clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The practice was providing preventive care and supporting patients to ensure better oral health.
  • The appointment system met patients’ needs.
  • The practice had effective leadership.
  • Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.
  • The practice had suitable information governance arrangements.

There were areas where the provider could make improvements. They should:

  • Review the practice's protocols for medicines management and ensure all medicines are stored and dispensed safely and securely.
  • Review the practice's storage of records relating to people employed and the management of regulated activities taking into account current guidance.
  • Review the practice's protocols for making, monitoring and following up on referrals made to specialists in primary and secondary care to ensure that patients are seen in a timely manner.

12th May 2014 - During an inspection to make sure that the improvements required had been made pdf icon

At our inspection in February 2013 we found the provider had not implemented effective systems to protect patients from the risks of health care associated infections. Clinical waste was not appropriately segregated or appropriately. We found the provider had not managed the risks of hazardous materials used at the service and ensured patient's safety through ensuring that risk assessments had been undertaken and the chemicals stored appropriately. We found that paper records were not stored securely.

At this inspection we found that the provider had taken the necessary action to ensure that people were safe. The service now had updated cross infection audits, clinical waste was stored and collected appropriately and records were stored in secure cabinets.

19th February 2013 - During a routine inspection pdf icon

We attempted to get the views of several patients on the day of the visit, but unfortunately all patients asked refused to give any feedback on the service they had received as they were busy and could not spare the time. We did however note that patients had left many complimentary comments in the practice comment book.

We observed that all practice staff treated patients with respect and dignity and patients. Patients had access to information regarding their treatment and were given the opportunity to participate in making decisions related to their treatment.

Patient’s needs were assessed and care and treatment was planned and delivered in line with their treatment plan. Staff were supported and trained appropriately.

However we found the provider had not implemented effective systems to protect patients from the risks of infection as clinical waste was not appropriately segregated and stored in accordance with waste management guidance. We also found the provider had not managed the risks of hazardous materials used in the service and ensured patient’s safety. We also found that paper records were not stored securely.

 

 

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