We spoke with eight people who used the service and five members of staff. People told us they were happy with the care and treatment provided. One person said, “I’m highly satisfied. I can’t fault them in any way”. Another person said, “The staff are wonderful”.

People told us they were involved in the planning of their treatment and were treated with care and respect. We observed people being communicated with in a professional and friendly manner.

Care and treatment was based upon clinical guidelines and individual need. We saw that people were cared for and treated by staff who had the appropriate knowledge and skills. People told us staff helped them to feel at ease during their treatment.

During our inspection the practice appeared clean and tidy. We observed staff following policies and procedures to protect people from the risks associated with infections.

The provider has systems in place to regularly assess and monitor the quality of the service. These systems are used to improve the service.