We last visited this practice on 16 November 2012. We set a compliance action for improvements to be made in respect of infection control practices. The provider sent us an action plan and told us they would be compliant by December 2012.

When we returned we found the provider had made all the necessary improvements to its service to ensure it was compliant.

We did not need to speak to people using the service on this occasion.

During our inspection we spoke with three people who used the service, one out of the two employed dentists and two of the three dental nurses. We also reviewed two treatment records of people who used the service and observed practices throughout the inspection.

People spoken with told us what they thought of the service and some of their comments were; “lovely, friendly, puts you at ease” and someone who saw the hygienist commented “they take more time and you are left with a good feeling after”. We saw a person who was not registered with the practice but had requested an appointment because they were in pain. We saw the dentist had agreed to see them straight away.

We found the dentists involved people and provided choices of treatment. They had procedures in place for dealing with medical emergencies. However, some of the systems in place for checking the equipment and medicines needed to be improved to ensure they were safe to use.

The provider had taken steps to ensure its staff knew how to recognise signs of abuse and what action to follow if they had concerns. Staff told us they worked well with the rest of the dental team. They said they were supported to keep updated with training to ensure their skills and knowledge were up to date with relevant requirements.