Canford Manor Nursing Home is registered to accommodate up to 26 people who require nursing or personal care. At the time of the inspection, 25 people were living at the home. The home is based on two floors with an interconnecting passenger lift.

The inspection was conducted on 20 and 22 September 2017 and was unannounced. There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe living at the home. Staff knew how to identify, prevent and report abuse. They assessed and managed individual and environmental risks effectively.

There were enough staff to meet people’s needs in a timely way. Appropriate recruitment procedures were in place and pre-employment checks had been completed fully before staff started working with people.

Arrangements were in place for the safe management of medicines. People received their medicines at the right time and as prescribed.

People and relatives praised the standard of care delivered and the competence of staff. People’s dietary needs were met and they received appropriate support to eat and drink enough.

Staffed received regular training and felt supported in their role by managers. They followed legislation designed to protect people’s rights and freedom and supported people to access healthcare services when needed.

People were cared for with kindness and compassion. Staff knew people well and built positive relationships with them. They also supported people to maintain other relationships that were important to them.

Staff protected people’s privacy and dignity. They encouraged people to remain as independent as possible and involved them in planning the care and support they received.

People’s needs were met in a highly personalised way. Each person had a care plan that was centred on their individual needs and reviewed regularly. Staff empowered people to make choices and responded promptly when people’s needs changed.

People had access to a meaningful activities based on their individual interests. They knew how to make a complaint and a complaints procedure was in place.

People and their relatives felt the service was run well. There was a clear management structure in place. Staff were organised, motivated and worked well as a team. They enjoyed working at the home and told us they felt valued and appreciated by the provider and the registered manager.

A quality assurance process was in place to assess and monitor the service. People described an open culture where visitors were welcomed at any time. Staff enjoyed positive working relationships with external professions and the provider notified CQC of all significant events.