This practice is rated as Good overall. (Previous inspection in March 2015 and the practice was rated as – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced inspection at Cape Cornwall Surgery on 9 May 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• Cape Cornwall Surgery had achieved consistently high percentages on all Quality and Outcomes Framework targets, achieving better than average in all areas with low exception recording, due to a team approach to patients with long term conditions.
• Patients commented positively on the care received by the practice.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Review the systems in place to identify carers within the practice population to enable support to be offered where needed.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice.

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Cape Cornwall Surgery on 18 March 2015.

Overall the practice is rated as good.

Specifically, we found the practice to be good for providing well-led, safe, effective, caring and responsive services. It was outstanding for providing services to older people, and it was good for providing services for the remaining population groups.

Our key findings across all the areas we inspected were as follows:

Our key findings were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Every opportunity for learning from incidents was taken.

• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.

• The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the Patient Reference Group.

• Patients had a variety of ways to make appointments and found the practice to be flexible in meeting their needs. We were told patients could always get an appointment.

• The practice had good facilities and was well equipped to treat patients and meet their needs. Patients told us they always found the practice to be clean and safe.

The practice had a clear vision which had quality and safety as its first priority and high standards were promoted and owned by all practice staff with evidence of team working across all roles.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice