On the visit to the service we met with two dental nurses, two dentists (one of which is the registered manager), two reception staff and a dedicated member of staff who worked in the decontamination room.

As part of the review process we spoke with six people over the telephone after our visit. We asked people about their experiences of using the dental service. People commented, "Can’t remember waiting more than two or three minutes for my appointment" "Pleasure to go there, from the reception staff to Marcus (dentist) they are so skilled."

Everyone spoken with said that they could get an appointment when they needed one. One person told us how pleased they were with some emergency treatment they had received.

During the inspection we saw that people's privacy and dignity was fully respected at all times during treatment.

We found that people received the care and treatment they needed. We saw that records detailed the treatments people received.

We saw that systems and practices had been put in place regarding infection control and sterilisation of dental equipment. People we spoke with had no concerns about the cleanliness of the practice.

Staff appeared knowledgeable and competent and had undertaken relevant training. We found that the correct procedures were in place to ensure staff were fully supported in their role.

Quality assurance systems were in place to identify areas of improvement that could improve the quality of the service provided.