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Care Services

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Carby Community Care, London.

Carby Community Care in London is a Homecare agencies specialising in the provision of services relating to personal care and services for everyone. The last inspection date here was 13th July 2019

Carby Community Care is managed by Carby Community Care Ltd.

Contact Details:

    Address:
      Carby Community Care
      60 Beckenham Hill Road
      London
      SE6 3NX
      United Kingdom
    Telephone:
      0

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-07-13
    Last Published 2017-08-31

Local Authority:

    Lewisham

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

11th July 2017 - During a routine inspection pdf icon

Carby Community Care is a domiciliary care agency providing care to older people in their own homes. At the time of this inspection the service was delivering personal care to 102 older people living in the London boroughs of Bromley and Lambeth.

At our last inspection in July 2015 the service was rated as 'Good’. At this inspection we found the service remained Good.

The service had a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider continued to deliver care to people safely. People’s risks were assessed and staff were trained to protect people from abuse and avoidable harm. There were enough staff available to meet people’s needs safely and staff were recruited through a safe and robust process. People received their medicines as prescribed and staff followed good hygiene practices.

Staff continued to be trained and supervised to meet people’s needs effectively. People consented to the care they received and were supported to have their assessed nutritional needs met. Staff ensured that people had timely access to healthcare services.

People told us they were supported by kind and caring staff who respected their privacy and promoted their dignity. Positive relationships existed between people and staff.

The service remained responsive to people’s individually assessed needs. People’s care records were accurate and updated and reflected changes in people’s needs. People’s preferences for how they received their care and support were respected and people were encouraged to share their opinions about the care they received from staff.

The service continued to be well-led. There was a registered manager in post and they promoted an open culture within the organisation. There were robust quality assurance processes and partnership working with other organisations was evident.

1st January 1970 - During a routine inspection pdf icon

Carby Community Care provides personal care and support to people in their own homes. We carried out an announced inspection of the service on 2 and 3 July 2015. At the time of our inspection 78 people were receiving a service.

This was the first inspection of this service being delivered from this location. The service was previously delivered from another location. At our inspection of that location on 15 October 2013 the service was meeting the regulations inspected.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were happy with the support they received and liked the care workers that provided the support. Care workers were friendly and polite, and understood how to maintain people’s privacy and dignity at all times. Staff were aware of people’s communication needs and communicated with them in a way they understood.

People were provided with care that met their needs. People had individually tailored support plans which instructed staff how support and care was to be delivered to ensure people had their health, welfare and safety maintained. Assessments were undertaken to identify any risks to people’s safety and staff supported them to manage these risks.

People were provided with a choice and were involved in decisions about their care. The management team had concerns that some people were unable to safely manage their medicines and were liaising with people’s GPs to ensure people received support in line with their 'best interests'. People were supported by staff, where required, to receive their medicines as prescribed.

There were sufficient staff to meet people’s needs. The managers checked whether staff arrived at their appointments promptly and stayed for the right length of time to provide the care needed. Staff were provided with the training and support they required to provide high quality care, and ensure they had the knowledge and skills to undertake their duties.

The management team checked on the quality of care provided and made any changes needed to improve it. Actions were taken in response to complaints, incidents and feedback received to improve the care provided. There was strong leadership and management at the service, with clear expectations as to what was required from care workers. They was good communication with the staff team and opportunities to learn from each other.

 

 

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