This announced inspection was carried out between 10 and 12 May 2017. The service provides domiciliary care and support to people in their own homes. At the time of the inspection, one person was being supported by the service.

The service had two registered managers (managers), one of whom was also the Nominated Individual (Responsible Person). A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The person supported by the service was safe because the provider had effective systems to keep them safe, and staff had been trained on how to safeguard people. There were risk assessments in place so that staff knew how to support the person safely. The person had been supported safely to take their medicines. The provider had effective staff recruitment processes in place and there was sufficient numbers of staff to support the person safely.

Staff received training, support and supervision that enabled them to provide appropriate care to the person who used the service. The person was able to provide verbal consent to their care and support, and the requirements of the Mental Capacity Act 2005 were being met. The person had been appropriately supported to have enough to eat and drink, and to access health services when required.

Staff were kind and caring towards the person they supported. They treated the person with respect and supported them to maintain their independence as much as possible. The person’s relative was happy with how their relative’s care was provided, and they valued the support they received from staff and the provider.

The person’s needs had been assessed before they were supported by the service. Care plans took account of the person’s individual needs and choices, and information received from their relative and healthcare professionals. Staff were responsive to person’s needs and were working closely with the relative to ensure that the support they provided was appropriate. The provider had a system to manage people’s complaints and concerns, and there had been no concerns raised about the quality of the service.

The provider had systems to assess and monitor the quality of the service. The provider worked closely with the person and their relative to ensure that the service provided appropriately met the person’s needs.