Attention: The information on this website is currently out of date and should not be relied upon..

Care Services

carehome, nursing and medical services directory


Care Forum (MK), Aspley Guise, Milton Keynes.

Care Forum (MK) in Aspley Guise, Milton Keynes is a Homecare agencies specialising in the provision of services relating to caring for children (0 - 18yrs), learning disabilities, personal care, physical disabilities and sensory impairments. The last inspection date here was 1st October 2019

Care Forum (MK) is managed by Care Forum (MK) Limited.

Contact Details:

    Address:
      Care Forum (MK)
      112 West Hill
      Aspley Guise
      Milton Keynes
      MK17 8DX
      United Kingdom
    Telephone:
      01908584136
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Outstanding
Well-Led: Outstanding
Overall: Outstanding

Further Details:

Important Dates:

    Last Inspection 2019-10-01
    Last Published 2016-10-20

Local Authority:

    Central Bedfordshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

20th September 2016 - During a routine inspection pdf icon

This inspection took place on 20 and 22 September 2016 and was announced.

Care Forum (MK) provides care for children and young adults with physical and learning disabilities, who may also exhibit behaviour which challenges. Care is provided in both the community and in people's own homes across Bedfordshire, Milton Keynes, Northamptonshire and Buckinghamshire. On the day of our inspection approximately 80 people were receiving a service which involved a regulated activity.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People’s experiences of care were overwhelmingly positive. They told us that they were consistently looked after by staff that were exceptionally caring, understanding and compassionate. People felt like they mattered, they told us that staff were patient, and demonstrated empathy in how they spoke with people. The service had received numerous compliments for their caring ethos, which meant that people felt part of an extended caring family. Staff supported people and their relatives to fully engage in discussions about their care and support. They worked proactively to help people to make choices and decisions about their care and lifestyle, to be as independent as possible, find work and learn new skills. Staff knew each person as an individual and what mattered to them.

Privacy and dignity was respected by staff with whom positive relationships had been formed and who promoted individuality. Staff were committed to taking action, to uphold the ten good practice steps of dignity in care to demonstrate compassion and respect for people. Information was produced in easy read format to enable people to participate fully in their care. Staff intuitively explored alternative communication methods for those people who were non-verbal to enable them to be involved in their own care planning.

People’s needs were comprehensively assessed and intervention and treatment plans gave clear guidance on how people were to be supported. Care was personalised so that each person’s support reflected their preferences. We saw that people were at the centre of their care and found clear evidence that their care and support was planned with them and not for them. People were supported to attend a range of educational, occupational and leisure activities as well as being able to develop their own independent living skills. The service was flexible and adapted to people's changing needs and desires, enabling positive outcomes for all concerned. Each person was treated as an individual and as a result their care was tailored to meet their exact needs.

People, relatives and staff were very positive about the leadership of the service and about the support they were able to provide for people with complex healthcare needs. Staff demonstrated a passion and commitment to providing excellent care that supported people to be independent. People told us the service engaged consistently and meaningfully with families. Relatives reported feeling involved and being part of an extended family. They told us that the service was responsive, open and transparent and they felt actively involved in all aspects of their family members care. We found the service had a positive culture that was person centred, inclusive and empowering.

The service was exceptionally well led by a dedicated registered manager, who was very well supported by a forward thinking and self-motivated management team. The culture and ethos within the service was transparent and empowering; staff told us that they were hugely proud to work for the service and wanted it to be the very best it could be.

Best practice guidelines were followed and the

3rd April 2013 - During a routine inspection pdf icon

We spoke with the parents of two children who used the service. They told us that the carers were reliable and knew their children well. One person said of the carers “it is important that they understand my child’s needs”.

We found that the staff were trained to meet the needs of the children. We found that there were risk assessments and care plans in place that helped the staff to protect the children from harm and provide care that would meet their needs.

 

 

Latest Additions: