Whitley Court is an extra care housing scheme, the personal care element of which is operated by Care-Away Limited. Care-Away Limited operates at this location under the trading name of Care Support - Torbay and South Devon Branch, and are referred to by this name in this report. Care Support - Torbay and South Devon Branch are registered to provide the regulated activity of personal care, which is subject to the regulation of the Care Quality Commission (CQC). Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented, and is the occupant’s own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service.

The scheme operates over two sites, Whitley Court in Paignton consisting of 62 flats and Dunboyne in Torquay consisting of 45 flats. Not everyone living in the flats was in need of the regulated activity of personal care, and some people only received domestic support from staff employed by Care Support -Torbay and South Devon Branch. This was not included in this inspection as CQC does not have a legal remit to inspect these services. People’s needs for support were associated with living with learning disabilities, poor mental health, old age, physical disability or dementia and covered an age range from 18 to nearly 100.

The buildings at Whitley Court and Dunboyne are managed by Sanctuary Housing, and therefore did not form part of this inspection, as Sanctuary Housing are not involved in delivering the regulated activity of personal care on these sites. Personal care is delivered through Care Support - Torbay and South Devon Branch to people living in the flats, as a domiciliary care service. Much of this care and support is commissioned through the local Care Trust, but people may choose to purchase any support privately through Care Support -Torbay and South Devon Branch or any other domiciliary care agencies if they choose. Care Support - Torbay and South Devon Branch have offices at both sites, although the main office at Whitley Court is the registered office for the delivery of the service.

Care Support -Torbay and South Devon Branch were first registered to deliver personal care to people in the Whitley Court scheme in July 2016. We inspected them in July 2017 and they were rated as good in all areas. We carried out this responsive inspection in October 2018 because we were aware of a number of safeguarding incidents or concerns about the service which might have indicated an increased risk to people. This inspection focussed on the key question of safe, to see how risks to people were being managed.

We found people were being supported safely, and risks were well managed. We have rated the key question for safe as good as a result. We have not inspected the other key questions, which remain as rated at the last inspection. The overall rating for the service has not changed as a result of this inspection.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager spends time at each office throughout the week, and their availability is on display at the services.

Risks to people’s wellbeing were being managed well. Staff had clear information to enable them to support people safely, including with moving and positioning, pressure ulcer prevention and from falls. Risk assessments also covered long term health conditions and their management. Any incidents or accidents were reviewed and analysed to see if learning could take place about how

Whitley Court is an extra care housing scheme, the personal care element of which is operated by Care-Away Limited. Care-Away Limited operates under the trading name of Care Support, and are referred to by this name throughout the report.

The scheme operates over two sites, Whitley Court in Paignton consisting of 62 flats and Dunboyne in Torquay consisting of 45 flats. In this report we refer to Whitley Court to cover both buildings as that is the registered name of the overall scheme. Not everyone living in the flats was in need of personal care, and some people also received only domestic support from staff employed by Care Support. This was not included in this inspection as CQC does not have a legal remit to inspect these services. 79 people were receiving some level of personal care across the two sites. They ranged in age from 19-93, and had varied needs for support associated with living with learning disabilities, poor mental health, old age, physical disability or dementia.

Care-Away Limited were first registered to deliver personal care to people in the Whitley Court scheme in July 2016, so this was their first inspection since registration at this location. The company operates other similar services in other areas of the country. This inspection of Whitley Court took place on the 11 and 12 July 2017. Further follow up phone calls to people living at the services were carried out on the 17 July 2017.

The buildings and flats at Whitley Court and Dunboyne are managed by Sanctuary Housing, and therefore did not form part of this inspection, as Sanctuary Housing are not involved in delivering the regulated activity of personal care on these sites. People either part own or rent their properties from Sanctuary Housing and personal care is delivered through Care Support to people living in the flats, as a domiciliary care service. Much of this care and support is commissioned by the local Care Trust, but people may choose to purchase any support privately through Care Support or any other domiciliary care agencies if they choose. Care Support have offices at both sites, although the main office at Whitley Court is the registered office for the delivery of the service. Services provided at both locations included a restaurant also open to the public, on site laundry, communal lounges and attractive communal garden spaces, including a roof terrace at Dunboyne.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager spends time at each office throughout the week, and their availability is on display at the services.

People and others were kept safe from risks associated with their care through regularly reviewed risk assessments and action plans. Plans contained sufficient detail to enable staff to support people, and staff knew people’s needs well. Where people might need emergency support, plans contained detailed information on what actions staff were to take, including when to seek emergency medical support. The service liaised effectively with other agencies supporting people’s care, such as community nurses or the housing provider. This helped ensure people’s changing needs were identified and met.

There were enough staff available to ensure people received the care, support and opportunities that they needed and wanted. A full staff recruitment process had been followed for staff working at the service, which meant people were protected as far as possible from being cared for by staff who may be unsuitable. Robust policies were in place to take disciplinary action if staff failed to achieve or maintain an acceptable standard of work.

People were protected from the risks a