This inspection was carried on 12 November 2018 and was unannounced. This meant the service did not know we were visiting.

Care TaylorMade provides care and support to people living in one 'supported living' setting, so that they can live in their own home as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

There were two people using the service at the time of this inspection. Both people were living with a learning, physical or sensory disability.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.'

This was the first inspection of this service as Care TaylorMade Ltd was first registered with the Care Quality Commission in February 2018.

Staff had been trained in safeguarding vulnerable adults and knew how to report any concerns.

The provider checked new staff before they started work to make sure they were suitable. Staff had relevant training and received regular supervisions and appraisals.

Risk assessments were in place to support people’s independence. Any accidents and incidents were appropriately recorded and checked by the provider. People were assisted with their medicines in a safe way.

People’s needs were assessed before they started using the service to make sure the service could provide their support. If necessary, people were assisted with shopping and preparing meals to make sure they had good nutritional health.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to be included in their local community and lived ordinary, fulfilled lives as local citizens.

There were friendly relationships between people and staff and people's wishes and preferences were upheld by the staff team. People were empowered to make their own choices and decisions.

Staff were respectful of people’s individuality. Care TaylorMade provided information for people in the way that met their communication styles.

The service had detailed records about each person. These included information about how they communicated, how they made decisions, what their preference were and what they could do themselves. Staff used this guidance to provide personalised support.

People and relatives knew how to make a complaint and were confident about contacting the management team at any time.

There was a strong management team with clear lines of responsibility. The provider had clear quality assurance systems to check the service. People were supported to make their views about the service known and the staff team told us they were well supported.

The service was working to link with community partners and to develop activities for people within the local area.