The inspection took place on 5 October 2018 and was announced.

Cared4Leeds is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to younger adults and older people who may be living with dementia, have a learning disability, a mental health condition, physical disability or sensory impairment. There were 11 people receiving a service on the day we inspected.

Not everyone using Cared4Leeds receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

There was a registered manager employed by the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the risk of harm.The provider followed robust recruitment processes. Staff had been trained in safeguarding adults and knew what to do if they suspected or observed abuse.

Risks to people had been identified and there was information about how to address these risks..Personal protective equipment such as gloves, pinafores and shoe covers was provided for staff in order to prevent the spread of infection. Medicines were managed safely.

Care plans were person centred and detailed and were reviewed regularly. Staff were aware of people's communication needs.

Staff provided nutrition for people where that was part of their care plan. Where necessary healthcare was accessed for people or people enable to attend appointments.

Staff had been trained in subjects relevant to people's needs. and were supported through regular supervision. Staff were caring and compassionate. People and their relatives were involved in planning people's care.

There was an effective quality monitoring system in place. Audits had been completed and feedback sought. The provider had a complaints policy and procedure and people knew how to make a complaint.

The provider was compliant with data protection legislation.