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Care Services

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Careline Homecare (Rotherham), Dinnington Business Centre, Outgang Lane, Dinnington, Sheffield.

Careline Homecare (Rotherham) in Dinnington Business Centre, Outgang Lane, Dinnington, Sheffield is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, eating disorders, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 22nd December 2018

Careline Homecare (Rotherham) is managed by Care Line Homecare Limited who are also responsible for 7 other locations

Contact Details:

      Careline Homecare (Rotherham)
      Unit 16-17
      Dinnington Business Centre
      Outgang Lane
      S25 3QX
      United Kingdom


For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-12-22
    Last Published 2018-12-22

Local Authority:


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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

21st November 2018 - During a routine inspection pdf icon

We undertook an announced inspection of Careline (Rotherham) on 21 and 22 November 2018. We gave the registered manager short notice that we would be coming because the location provides a domiciliary care service and we wanted to be sure the registered manager was available.

Careline (Rotherham) is a domiciliary care service that provides personal care to people living in their own homes. It provides a service to young and older adults in the Rotherham and Doncaster area. The agency office is in Rotherham.

This is the services first inspection since they registered with the Care Quality Commission (CQC) in May 2018. The service was previously registered with Ark Home Healthcare Rotherham. Staff and service users from Ark Home Healthcare Rotherham transferred over to the new provider, Careline (Rotherham). Ark Home Healthcare Rotherham was last inspected in January 2018 and rated good.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons.' Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives told us they felt safe using the service. The registered manager and provider understood how to protect people from abuse and potential harm. There were policies and procedures in place which helped to keep people safe and manage identified risks to people's care.

Staff were trained and regularly assessed as competent to assist people to take their medicines. Where mistakes or omissions occurred, managers dealt with this appropriately. For example, staff were stopped from administering medicines until they were re-trained.

The provider's recruitment process included pre-employment checks being completed prior to staff starting work. This helped to ensure staff were suitable to support people who used the service.

People said staff used protective clothing when needed, such as disposable gloves and aprons when providing personal care tasks. This helped minimise the risk of infection.

People said care staff stayed long enough to provide the care they needed and staff stayed for the required amount of time, unless people told them to leave early. People and relatives said care call times were consistent and care was provided by a regular group of familiar staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The registered manager was aware of current procedures and guidance for best practice, and this was evident in the policies in use at the service.

People told us they received care from staff who were kind, caring and considerate to their needs and they were treated respectfully and with dignity. Relatives were confident their family members were looked after well.

People's care needs were regularly reviewed and senior staff completed unannounced spot observations when care staff supported people.

People knew how to complain. Information about making a complaint was available for people in the ‘service user guide’, which was left at people’s homes.

The registered manager and provider sought people's feedback to check the care provided was what people needed and expected.

The registered manager demonstrated values based leadership which was caring and compassionate. There were established quality assurance systems and audits in place to monitor the service and make continual improvement.

Further information is in the detailed findings below.



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