Caremark (Hatfield &Welwyn), Alban House, 22 The Common, Hatfield.Caremark (Hatfield &Welwyn) in Alban House, 22 The Common, Hatfield is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, personal care and physical disabilities. The last inspection date here was 18th April 2019 Contact Details:
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22nd March 2019 - During a routine inspection
About the service: Caremark (Hatfield &Welwyn) is a domiciliary care service that is registered to provide personal care to people living in their own homes in the community. At the time of our inspection 48 people were being supported with personal care. People’s experience of using this service: People were very happy with the support they received. They felt safe and well supported by staff who were king and caring. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff were aware of the Mental Capacity Act (MCA) and how it related to people who used the service. Relatives told us the service was reliable and delivered the support needed for people to live in their own homes. Care plans were developed and gave guidance for staff in how people wanted their needs met and what their likes and dislikes were. People told us they had confidence in staff and the management to raise any issues and these were listened to. The service was flexible and accommodated people`s changing needs. The registered manager developed good working relationships with other health and social care professionals so when people`s needs changed there was effective communication between all involved. Staff told us they had training and support to understand how to carry out their roles effectively. They knew their responsibilities in regard to safeguarding and confidently described the reporting process internally and externally to local safeguarding authorities. The registered manager and provider closely monitored the quality of the service provided. They carried out audits and surveys to ensure people were happy with the support they received. Rating at last inspection: This was the first inspection of this service since registering with the Care Quality Commission on 16 March 2018. Why we inspected: This was a planned inspection. Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner. For more details, please see the full report which is on the CQC website at www.cqc.org.uk
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