About the service:

Caremark (Leggyfield Court) provides care and support to people living in a setting called 'extra care' housing. At the time of this inspection 34 people lived on site. 27 people received ‘personal care’ from the service. The provider supports older people. The development had communal areas such as a lounge and restaurant which people could use.

People’s experience of using this service:

While the provider adhered to the requirements of the Mental Capacity Act 2005 (MCA) to ensure people's human rights were not unlawfully restricted, care staff did not demonstrate a clear knowledge of the MCA. We fed this back to the manager who provided an assurance this would be a discussion point at their next team meeting. People and relatives told us their rights to make their own decisions were respected. Records supported what people told us.

People told us they received safe care. Staff understood how to report concerns and manage risks to keep people safe. The manager acted upon and reported safeguarding concerns when these were identified. Staff were recruited safely, and people were supported by a regular team of staff. Medicines were given in a safe way and lessons were learnt when things went wrong.

People spoke positively about the support they received. Staff worked with external healthcare professionals and followed their guidance and advice about how to support people. People's dietary needs were assessed and where required, people were supported with their meals.

People received caring and compassionate support from the staff. People told us staff were kind and caring and treated them with dignity and respect. Care plans contained person-centred details about people's relationships and how they would like their support provided. People knew how to complain and told us where they raised concerns the management acted promptly to address these.

The service was well-led by a dedicated management team who demonstrated compassion and commitment to the needs of the people who used the service as well as the staff who worked for them. The management team worked professionally with agencies outside of the service and ensured a transparent, honest and open approach to their work which was valued by others.

Rating at last inspection:

This service was registered by Care Quality Commission (CQC) on 19 March 2018. This was their first inspection.

Why we inspected:

This was a planned comprehensive inspection that was scheduled to take place in line with CQC scheduling guidelines for adult social care services.

Follow up:

We will review the service in line with our methodology for 'Good' services.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk