This announced comprehensive inspection took place on 21 March 2017. We gave 24 hours' notice of the inspection to be sure the service manager and other people we needed to speak with would be available. This was our first inspection of the service at its current location, where it has been registered since 2015.

The service is a domiciliary care service that provides personal care to people living in their own homes. At the time of our inspection there were 112 people using the service. The service is required to have a registered manager. The service had two registered managers in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Systems were in place to minimise risk and to ensure that people were supported as safely as possible. Staff were aware of their responsibilities to ensure people were safe and what to do if they suspected any abuse or had other concerns. They were confident that the registered manager would address any these.

Risk assessments were undertaken and staff knew what actions they needed to take to keep people safe and minimise any potential risk of accident and injury. People were protected by the provider’s recruitment process which ensured staff were suitable to work with people who need support.

Adequate staffing levels ensured that people received a consistent service from staff who they were familiar with, knew of people's individual circumstances and could meet their needs. Appropriate systems were in place regarding medicines management so that people were supported to take their medicines as appropriate.

Staff received induction training and the support they needed when they started work. This ensured that they did their job safely and they provided support to people in the way they preferred. Staff told us that they had received training that was required to meet people’s needs and to keep them safe.

People and their families were involved in making decisions about their care and how it was delivered. People were supported and encouraged to make choices about all aspects of their care and support. Staff supported people, where required, to have drinks and meals that they enjoyed.

People were cared for and supported by staff who were kind and caring. Staff supported people to be as independent as possible. People were encouraged and supported to undertake daily tasks. The service had a system in place for receiving and responding to complaints. People who used the service and their relatives were aware of the complaints procedure and knew who to speak with if they had concerns.

Systems were in place to evaluate and monitor the quality of the service in order to make continuous improvements to the service.

People, relatives and staff had confidence in the management team and the service. People we spoke with told us that the quality of service was good and that the management were approachable and helpful. The provider had quality assurance processes in place to improve the service.