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Caretech Community Services (No 2) Limited - 42 Russell Lane, 42 Russell Lane, Whestone, London.

Caretech Community Services (No 2) Limited - 42 Russell Lane in 42 Russell Lane, Whestone, London is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care and learning disabilities. The last inspection date here was 1st May 2018

Caretech Community Services (No 2) Limited - 42 Russell Lane is managed by Caretech Community Services (No.2) Limited who are also responsible for 26 other locations

Contact Details:

    Address:
      Caretech Community Services (No 2) Limited - 42 Russell Lane
      The Oaks
      42 Russell Lane
      Whestone
      London
      N20 0AE
      United Kingdom
    Telephone:
      02083616500

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-05-01
    Last Published 2018-05-01

Local Authority:

    Barnet

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

28th February 2018 - During a routine inspection pdf icon

Caretech Community Services (No 2) Limited - 42 Russell Lane is a care home and is registered to provide care to up to six people with learning disabilities and complex needs including mental health and autism.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

At our last inspection in January 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were safe at the service. Staff knew how to identify abuse and understood the safeguarding procedures to follow to protect people from abuse. Risks to people's health and well-being were assessed and managed. Appropriate risk management systems were in place which ensured staff delivered safe care.

People's needs were met in a safe and timely manner by a sufficient number of staff. The provider followed appropriate recruitment procedures to ensure they employed staff who were suitable to provide care. People received their medicines when needed. Medicines were administered and managed safely by staff who were trained to perform that role. Health and social care professionals were involved in the planning and reviewing of people's care to ensure support provided met best practice guidance and legislation.

Staff provided care that was responsive to people's needs. Lessons were learnt from incidents and accidents. Staff were supported and trained to undertake their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People gave consent to care and support.

People were happy that staff delivered their care in a kind and caring manner. People had developed positive working relationships with the staff who supported them.

Staff involved people in planning their care and knew their likes, dislikes and preferences. People were treated with respect and their confidentiality maintained. Staff promoted people's privacy and dignity.

People were provided with a healthy and balanced diet. Staff ensured people had sufficient amounts to eat and drink. People's health needs were met.

People took part in a range of activities. Staff supported people to develop and maintain their daily living skills.

People using the service and their relatives' views were sought about the service. The provider welcomed their feedback and made changes when necessary. People knew how to make a complaint and were confident their concerns would be resolved.

People and staff commented positively about the registered manager and how the service was managed.

There was an open and transparent culture at the service. People received care that was focussed on meeting their individual needs.

Regular audits and checks were carried out on the quality of care people received.

26th January 2016 - During a routine inspection pdf icon

We inspected Caretech Community Services (No 2) Limited - 42 Russell Lane on 26 January 2016. This was an unannounced inspection. Caretech Community Services (No 2) Limited - 42 Russell Lane is a six bed care home for people with learning disabilities. On the day of our visit there were six people living in the home.

People told us they were very happy with the care and support they received.

People who needed assistance with meal preparation were supported and encouraged to make choices about what they ate and drank. The care staff we spoke with demonstrated a good knowledge of people’s care needs, significant people and events in their lives, and their daily routines and preferences. They also understood the provider’s safeguarding procedures and could explain how they would protect people if they had any concerns.

Staff told us they enjoyed working in the home and spoke positively about the culture and management of the service. Staff told us that they were encouraged to openly discuss any issues. Staff said they enjoyed their jobs and described management as supportive. Staff confirmed they were able to raise issues and make suggestions about the way the service was provided.

The registered manager had been in post since 1999. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The service was safe and there were appropriate safeguards in place to help protect the people who lived there. People were able to make choices about the way in which they were cared for. Staff listened to them and knew their needs well. Staff had the training and support they needed. There was evidence that staff and managers at the home had been involved in reviewing and monitoring the quality of the service to make sure it improved.

Staffing levels were sufficient to meet people’s needs. Recruitment practices were safe and relevant checks had been completed before staff worked at the home. People’s medicines were managed appropriately so they received them safely.

The service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLS). Appropriate mental capacity assessments and best interest decisions had been undertaken by relevant professionals. This ensured that the decision was taken in accordance with the Mental Capacity Act 2005, DoLS and associated Codes of Practice.

People participated in a range of different social activities and were supported to access the local community. They also participated in shopping for the home and their own needs

The registered manager provided good leadership and people using the service, relatives and staff told us the manager promoted high standards of care.

..

9th April 2014 - During a routine inspection pdf icon

We considered our inspection findings to answer questions we always ask;

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well-led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

People are treated with respect and dignity by the staff. People told us they felt safe. Safeguarding procedures were in place and staff understood how to safeguard the people they supported.

Training records showed that staff had completed safeguarding adults training which involved two-yearly face to face training and e-learning once a year.

Systems were in place to protect people’s money.

There were effective recruitment and selection processes in place. This ensured that the staff were of good character and were competent enough to meet the care and welfare needs of people.

Is the service effective?

People’s health and care needs were assessed. Specialist dietary, mobility and equipment needs had been identified in care plans where required. People said that they had been involved in the care planning process and that they were happy with the care that was provided.

Is the service caring?

People were supported by kind and attentive staff. We saw that care workers showed patience and gave encouragement when supporting people. One person told us, “staff always help me to do what I want.''

People using the service, their relatives, friends and other professionals involved with the service completed an annual satisfaction survey. Where shortfalls or concerns were raised these were addressed.

People’s preferences, interests, aspirations and diverse needs had been recorded and care and support had been provided in accordance with people’s wishes.

Is the service responsive?

People completed a range of activities in and outside the service regularly.

People knew how to make a complaint if they were unhappy. The provider had a robust complaints procedure that was accessible to people who use the service. There had been one complaint since our last inspection and this had been dealt with in a timely and efficient manner.

Is the service well-led?

The service worked well with other agencies and services to make sure people received their care in a joined up way.

Staff told us that the manager was an “excellent advocate’’ for people who use the service and ‘’never left any stoned unturned.'' They added, “she is good at boosting our confidence.’’

Staff were clear about their roles and responsibilities, and had a good understanding of the ethos of the home and quality assurance processes were in place. This helped to ensure that people received a good quality service at all times.

11th July 2013 - During a routine inspection pdf icon

During our inspection, we saw that staff were attentive, caring and patient with people using the service. One relative that we spoke with told us, “the manager always puts people's interests first.”

We looked at three care plans. We saw that they had recently been updated and that they included person-centred risk assessments for choking, unstable mobility and undertaking domestic tasks. We also saw individual health folders, documenting a person’s medical appointments and individual medical folders documenting administration of drugs.

None of the two people we spoke with expressed concerns about the safety of the home. One person told us they were, “happy.”

We looked at provider records and saw that the six people using the service had recently completed a pictorial user survey. We looked at survey results and saw that people agreed with the statement: “staff listen to you and talk to you in a good way.”

12th October 2012 - During a routine inspection pdf icon

We were not able to speak to people who use the service because they have complex needs. We gathered evidence of people’s experiences of the service by reviewing their support plans and comments from relatives. We found that people were supported to make choices and had influence in the way the service was delivered through their participation in a number of meetings.

Staff were knowledgeable in safeguarding matters, which meant that people were protected from abuse or the risk of abuse. Care planning was individualised and reflected people needs, risks and how these would be managed. Staff told us that they were well supported by the management and were aware of their limitations but confident to approach managers when they needed to.

The provider had systems to monitor the quality of the service, which included surveys sent to relatives, friends or advocates. We read some of the comments which had been captured through this process and some read “excellent staff” and “thank you for the excellent care that you ensure our relative gets and for the love and dedication that you and the staff display consistently.”

 

 

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