We spoke with three people on the day of our inspection, who were all complimentary about the care that they received at Carfax Dental practice. Patients told us that they were involved in decisions that were made about their care. They said that they understood the choices available to them because the dentists at the practice took time to explain treatments to them.

One patient said, "The staff are very friendly, and make you feel at ease. The dentist is very kind and efficient, and he explains everything to me". Another patient said, "It great, the best dentist I have been to".

We found that the practice provided clear information for people to make informed choices about their care. We found that the practice had clear procedures to ensure that people's safety and welfare were protected. We also found that the practice had procedures in place to safeguard vulnerable adults and children from harm.

We found that the practice took infection control seriously and that the practice had procedures in place to monitor and ensure that the quality of the service that people were receiving was of a good standard.