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Carrington House Care Home, Nottingham.

Carrington House Care Home in Nottingham is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, caring for adults under 65 yrs, dementia and physical disabilities. The last inspection date here was 8th December 2017

Carrington House Care Home is managed by Jeeves Care Homes Ltd.

Contact Details:

    Address:
      Carrington House Care Home
      25 Mayo Road
      Nottingham
      NG5 1BL
      United Kingdom
    Telephone:
      01159621100

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-12-08
    Last Published 2017-12-08

Local Authority:

    Nottingham

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

23rd October 2017 - During a routine inspection pdf icon

This unannounced inspection took place on 23 and 24 October 2017. Carrington House Care Home is registered to provide accommodation for up to 28 people, some of whom are living with dementia, who require support with personal care. On the day of our inspection 26 people were using the service.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe in the service and staff understood their responsibility to protect people from the risk of harm or abuse. Risks to people’s health and safety had been assessed and were kept under review. When incidents had occurred at the service measures were implemented to reduce the risk of reoccurrence. There were sufficient numbers of staff to meet people’s needs in a timely manner and safe systems were in place to support people to take their medicines.

People were supported by staff who received relevant training and felt supported. People were asked for their consent before support was provided and people who lacked capacity to make certain decisions were supported in their best interests in accordance with legislation. People were supported to eat and drink enough and were supported to maintain good health. Referrals were made to health care professionals for support and guidance if people’s health changed.

People were supported by a caring staff team who communicated with people in a friendly and supportive way. Staff offered people explanations and provided them with information in order to promote choice and independence. Staff supported people to maintain their privacy and dignity.

People’s needs were responded to by staff who knew people well. Care plans were in place which provided information about the care people required although these had not always been updated when people’s needs had changed. However, the registered manager took immediate action to rectify this. People were encouraged to raise any concerns or complaints they had about the service and records showed that complaints had been responded to appropriately.

People and their relatives commented positively on the atmosphere and the management of the service. People’s views about the quality of the service they received were actively encouraged and records showed that suggestions about improvements had been acted upon. Effective systems were in place to monitor the quality and safety of the service.

28th September 2016 - During a routine inspection pdf icon

We inspected the home on 28 September 2016. This was an unannounced inspection. Carrington House Care Home is situated in Nottingham and provides accommodation over three floors for up to 27 people. The home provides accommodation for people who require support with personal care due to disability or old age. On the day of our visit 25 people were living at the home.

The home did not have a registered manager at the time of our inspection. The registered manager left the home in August 2016 and a new manager had been appointed and was in the process of applying to become registered. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Improvements were required to the management of medicines. Although people told us they were happy with the support they received to take medicines we found a number of issues which meant that the management of medicines was not safe. The manager introduced a weekly medicines audit following our visit to help identify issues in future.

Risks to people and the measures required to keep people safe were not always clearly identified and monitored. However, care plans did contain good guidance for staff about how to monitor and respond to people’s health conditions and staff were knowledgeable about how to reduce risks to people.

People were protected from the risk of abuse as management and staff understood their role in keeping people safe from harm. People were also supported by enough staff.

People were supported by staff who had received training and were supported by the management team to ensure they could perform their roles and responsibilities effectively.

People were encouraged to make independent decisions. Staff told us about how they supported people to make choices and decisions, and authorisations to deprive people of their liberty had been applied for. The manager told us they were liaising with outside professionals to check the status of applications and would review capacity assessments to ensure these were in place when needed.

People told us they enjoyed the food and we found that they were protected from the risks of inadequate nutrition. Specialist diets were provided if needed and people received the support they required during mealtimes. Referrals were made to health care professionals for additional support if required.

People were treated with dignity and respect and their choices and preferences were respected. We saw staff were kind and caring when supporting people. People and their relatives contributed to the planning of their care as appropriate.

People received person centred care. People told us that staff provided support in line with their wishes and encouraged their independence. We found that people were supported to maintain their interests and supported to engage in activities as they wished.

People and their relatives felt able to raise issues with the management team and complaints were dealt with appropriately.

Management systems were not effective in identifying and responding to issues which could affect people’s health and safety. At the time of our visit, regular audits were not carried out. The manager told us of systems they had introduced in respect of medicines management and cleanliness of the kitchen following our visit.

People told us that the manager and owner were visible and approachable and staff felt supported and motivated to provide good care to people.

 

 

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