We spoke with five patients who were using the service at the time of our visit. Patients told us they were highly satisfied with the service provided. They told us they felt that staff were friendly and treated them with respect. One patient said “the dentist remembers you as a person and not just from your treatment plans. They remember things that you have chatted about.” Another patient said "I have been coming for round 14 years and stayed because of my dentist. It is a really personal service.”

Patients we spoke with told us they were involved in their dental plan and were made aware of treatment costs. They told us they were able to see their X-rays and where necessary given print outs of their treatment plans. We viewed eight patient records and found these contained appropriate information regarding previous examinations and treatments.

The practice was clean, hygienic and had effective systems which reduced the risk of healthcare associated infection. Relevant hygiene and infection control guidance was followed.

Staff undertook appropriate training and were supported to deliver effective care and treatment safely. Staff told us they felt supported by management. We saw staff were appraised annually and attended regular team meetings.

Patients we spoke with were happy with the care provided and had no complaints. The practice’s complaints procedure was clearly displayed in the reception area. We also noted a comments box was available for patients.