North Somerset Community Partnership (NSCP) provides a wide variety of community health services across the county. We looked at service provision across the county and a sample of specialist services including the pulmonary rehabilitation team; community teams and services provided to children and young people.

All the people we spoke with told us they were treated with dignity and respect and staff were very kind and helpful. They told us they were given appropriate information and involved in making decisions about their care and treatment. One person said "everything has been explained, I have been fully involved in the decisions".

There were comprehensive assessments of people's care needs ensuring the organisation provided a service which met people's needs effectively. Records showed people received a consistent and responsive service.

We spoke with 18 people who used the service, 10 relatives, 33 staff and one professional colleague from another agency. All these people told us NSCP provided an excellent service. One person told us "it’s a good service. I can ring up and get help any time.

People were protected from the risk of abuse, because the provider had taken steps to identify the possibility and prevent abuse from happening.

People were mostly cared for by sufficient numbers of suitably qualified staff. The provider was working to increase staffing levels in the health visiting and school nursing teams.

There was an effective complaints system available.