Catherine House Surgery in The Plains, Totnes is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 31st March 2016
Catherine House Surgery is managed by Catherine House Surgery who are also responsible for 1 other location
Contact Details:
Address:
Catherine House Surgery New Walk The Plains Totnes TQ9 5HA United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Catherine House Surgery on 19 January 2016. Overall the practice is rated as Good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice.
All feedback from patients about their care was consistently and strongly positive. This included face to face feedback, written comments and online national surveys.
The practice worked closely with local charity organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs.
The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group. For example, PPG members told us that the practice had consulted them about the extended hours offered.
The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand.
The practice had a clear vision which had quality and safety as its top priority. The strategy to deliver this vision had been produced with stakeholders and was regularly reviewed and discussed with staff.
We identified areas of outstanding practice:
The practice faced challenges in providing childhood immunisations in an area where many patients favoured an alternative lifestyle. The practice had overcome these obstacles to raise its vaccination rate for 2 year olds from 78% in January 2014 to 93% in July 2015. The practice had also increased the meningitis C five in one childhood immunisations in the same period from 81% to 96%. These were significant achievements in this geographical area and above the national averages.
The practice met up bi-monthly to discuss the top 20 most at risk patients. These meetings included practice GPs, the community matron, social services, physiotherapists and mental health team.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Catherine House Surgery on 19 January 2016. Overall the practice is rated as Good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice.
All feedback from patients about their care was consistently and strongly positive. This included face to face feedback, written comments and online national surveys.
The practice worked closely with local charity organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs.
The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group. For example, PPG members told us that the practice had consulted them about the extended hours offered.
The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand.
The practice had a clear vision which had quality and safety as its top priority. The strategy to deliver this vision had been produced with stakeholders and was regularly reviewed and discussed with staff.
We identified areas of outstanding practice:
The practice faced challenges in providing childhood immunisations in an area where many patients favoured an alternative lifestyle. The practice had overcome these obstacles to raise its vaccination rate for 2 year olds from 78% in January 2014 to 93% in July 2015. The practice had also increased the meningitis C five in one childhood immunisations in the same period from 81% to 96%. These were significant achievements in this geographical area and above the national averages.
The practice met up bi-monthly to discuss the top 20 most at risk patients. These meetings included practice GPs, the community matron, social services, physiotherapists and mental health team.
©2019 Care Services, all rights reserved. No part of this website may be reproduced without permission of the copyright holders.
