We spoke to three patients who received treatment on the day of our visit. All the patients we spoke to were very satisfied with the quality of care received. Care and treatment was planned and delivered in a way to ensure people's safety and welfare. We found the staff very friendly and helpful. None of the patients ever felt the need to complain. One patient commented that the practice scores 'ten out of ten for the standard of care'.

The three patient's commented on how friendly and helpful the practice staff were. One patient said her dentist 'was very good with children, creating a very relaxed atmosphere and trusting'. All three said they would recommend the practice to friends and family.

All three patients commented on the cleanliness of the practice. One person said 'she the cleanliness of the practice was very good'. We found the practice clean and tidy and was confirmed through patient feedback survey.

We found that all three patients were given appropriate information and choices about their treatment options. The prevention of dental problems was always emphasised by the dentists and other staff. One patient commented that 'prevention is always emphasised, with the hygienist always helpful and encouraging'. All three patients commented how easy it was to make an appointment. They said they only had to wait a couple of days for an appointment when they had problems. Appointments always ran to time.