Patients who expressed a view to us were very positive about the service provided at Chadderton Dental Health Centre. Comments included “[staff are] attentive, helpful, friendly”, “Very attentive and helpful”, “care and treatment is excellent. I am quite nervous but made to feel at ease. Staff are excellent … always really helpful”, and “The staff are very good and helpful and considerate”.

Patients were routinely asked for their consent to any treatment. This consent was based on being given clear and understandable information by the dental team.

Assessments of the patient's dental needs were routinely undertaken. Sufficient staff with sufficient training and qualifications were available to meet the needs of patients. One person said “[there are] always plenty of staff when I attend the practice”.

Hygiene within the practice was well maintained to minimise the risk of cross infection.

Patients were confident that if they had any cause for complaint they could raise the issue with staff at the practice.