Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 4 December 2014. Overall the practice is rated as good.

We found the practice to be good for providing safe, effective, caring and responsive services and for being well-led. We found the practice provided good care to older people, people with long term conditions, families, children and young people, the working age population and those recently retired. We found the practice provided good care to patients in vulnerable circumstances and to patients experiencing poor mental health.

Our key findings were as follows:

• Every patient we received feedback from was complimentary about the care, treatment and overall experience at Chaddesley Surgery.

• The practice team ensured safe care for patients by identifying potential risks in their systems and clinical processes and taking steps to prevent incidents.

• GPs worked with patients and their families and carers to ensure that they understood how treatments could support their health and that they received the most appropriate care for their needs.

• The practice team was well-led and well managed in all areas. They acted on feedback from the local Clinical Commissioning Group (CCG), their own staff and on the views of patients.

We saw the following outstanding practice :

• Patients with a range of mental health needs described the perseverance of the GPs in locating a treatment option which provided them with the best chance of recovery. The GPs supported patients through treatment, reviewed their progress regularly over time and provided emergency care and treatment when they needed it.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice