Chamarel is a 'care home'. People in care homes receive accommodation and nursing or personal

care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Chamarel accommodates up to seven people. There were seven people at the service on the day of our inspection.

This unannounced inspection took place on 30 October 2018 and 8 November 2018. This is the first inspection since the location was registered in October 2017.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were kept safe and staff were knowledgeable about reporting any incidents of harm.

People were looked after by enough staff to support them with their individual needs. Pre-employment checks were completed on staff before they were assessed to be suitable to look after people. People were supported by staff who were trained and supported to do their job.

The provider had systems in place which assessed potential risks to people and guidance was put in place to minimise the risks. People were supported to take their medicines by staff who were trained and had been assessed to be competent to administer medicines.

Staff were able to demonstrate their understanding of the principles of the Mental Capacity Act (MCA) 2005 and the Deprivation of Liberty Safeguards (DoLS); these provide legal safeguards for people who may be unable to make their own decisions.

People were supported by kind, respectful staff who enabled them to make choices about how they wanted to live. People participated in a range of activities within the service and in the community.

People were supported to eat and drink sufficient amounts of food and drink. They were also supported to access external health care services and their individual health and nutritional needs were met.

Care plans were in place detailing how people wished to be supported and had been produced jointly by staff and people living in the service. People were fully involved in making decisions about their care and support.

People and their relatives were given opportunities to attend meetings, to give their views about the service and how it could be improved. There was a process in place so that people’s concerns and complaints were listened to and were acted upon.

There were clear management arrangements in place. Quality monitoring procedures were in place and action was taken or being taken where improvements were identified.