This practice is rated as Good overall. (Previous rating under previous registration as Dr A K Chaudhuri and Dr M Motala May 2017 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Chapel End Surgery on 16 October 2018 as part of our inspection programme.

At this inspection we found:

• Urgent same day patient appointments were available when needed. All patients we spoke with and those who completed comment cards before our inspection said they were always able to obtain same day appointments and access care when needed.
• Patients’ needs were assessed and care delivered in line with current guidelines. Staff had the appropriate skills, knowledge and experience to deliver effective care and treatment.
• Results from the national GP patient survey revealed a high level of patient satisfaction about the care given at the practice. For example, 91% of patients who responded said that the last time they had a general practice appointment, the healthcare professional was good or very good at treating them with care and concern and 98% had confidence and trust in the healthcare professional they saw or spoke to.
• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• Patients said GPs gave them enough time and treated them with dignity and respect.
• A business development plan was in place which since our last inspection had led to the takeover of another practice which operated from the same building.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr A K Chaudhuri and Dr M Motala on 9 May 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Patients said they were treated with dignity, respect and compassion. Patients were involved with decisions about their care and treatment.
• Risks to patients were assessed and well managed.
• There were clearly defined processes and procedures to ensure patients were safe, with an effective system for reporting and recording significant events.
• Patients we spoke with said they were always able to obtain urgent same day appointments when needed.
• Patients’ needs were assessed and care delivered in line with current guidelines. Staff had the appropriate skills, knowledge and experience to deliver effective care and treatment.
• The practice had a very low staff turnover and staff spoke very highly of all aspects of the practice.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• A comprehensive plan was in place for the future development of the practice.
• Information about how to complain was available and easy to understand.
• Patients said GPs gave them enough time, were caring and compassionate.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice