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Care Services

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Charlotte House, Hermitage, Thatcham.

Charlotte House in Hermitage, Thatcham is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults under 65 yrs and learning disabilities. The last inspection date here was 8th April 2020

Charlotte House is managed by Prior's Court Foundation who are also responsible for 3 other locations

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall:

Further Details:

Important Dates:

    Last Inspection 2020-04-08
    Last Published 2019-03-13

Local Authority:

    West Berkshire

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

20th February 2019 - During a routine inspection pdf icon

About the service:

Charlotte House is a residential care home which is registered to support up to five people between the ages of 19 to 25 years old who are severely affected by autism. At the time of our inspection there were five people living at the service.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen

Overview of findings:

¿Staff were not regularly assessed as competent to administer medicines in line with clinical guidance and best practice.

¿Staff had not always attended training that the provider deemed as mandatory.

¿ Audits had not always been undertaken. Those that had, did not always identify gaps or highlight trends, themes or lessons learnt.

¿People were happy living at the service. People were observed smiling and positively interacting with the staff supporting them.

¿Staff supported people to have a meaningful life and encouraged them to be independent.

¿People received care that was designed to meet their individual needs and preferences.

¿Recruitment processes were in place to make sure, as far as possible, that people were protected from staff being employed who were not suitable.

¿People who lacked capacity were supported to have maximum choice and control of their lives. Policies and systems supported them in the least restrictive way possible.

¿The registered manager and home manager demonstrated a commitment to providing person centred care for people.

¿Staff felt the management was supportive and approachable. Staff were happy in their role which had a positive effect on people's wellbeing.

Rating at last inspection:

This was the first inspection of the service since it was added to the provider's registration on 28 February 2018. Therefore, the service was not previously rated.

Why we inspected:

This was a planned comprehensive inspection in line with our aim to carry out the first inspection of a service within six to twelve months of the date of registration.

Enforcement:

Full information about CQC’s regulatory response to the more serious concerns found in inspections and appeals is added to reports after any representations and appeals have been concluded.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

 

 

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