We spoke with six people using the service, they told us their treatment options were always discussed with them and they were involved in making decisions about their treatment. People also told us that the risks and benefits of the treatment were explained to them and they were always asked to consent before any treatment was given.

We reviewed electronic records of four people using the service which showed a plan of their treatment including the recall period related to their treatment plan. One person told us: "They explain everything to me, I feel more confident and relaxed knowing it all in advance.”

We were shown systems and processes to ensure people were protected from the risk of infection because they were provided treatment in a clean, hygienic environment to reduce the risk.

We spoke with two staff members who told us they were very well supported by the manager of the service in their role at the practice.

We were shown practice assessments used to monitor and check the quality of the service provided at the Chelmer Village dental practice.