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Chelston Hall Surgery, Old Mill Road, Torquay.

Chelston Hall Surgery in Old Mill Road, Torquay is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 15th November 2017

Chelston Hall Surgery is managed by Chelston Hall Surgery.

Contact Details:

    Address:
      Chelston Hall Surgery
      Chelston Hall
      Old Mill Road
      Torquay
      TQ2 6HW
      United Kingdom
    Telephone:
      01803605359
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-11-15
    Last Published 2017-11-15

Local Authority:

    Torbay

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

17th October 2017 - During an inspection to make sure that the improvements required had been made pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Chelston Hall Surgery on 3 June 2015. At that inspection the overall rating for the practice was good. The five domains of safe, responsive, caring, effective and well led were rated as good. All inspection reports for Chelston Hall Surgery can be found by selecting the ‘all reports’ link for Chelston Hall Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 17 October 2017 to confirm that the practice had continued to meet legal requirements and to identify additional improvements made since our last inspection.

Overall the practice is rated as good.

Our key findings across the Well Led domain we inspected were as follows:

  • The practice maintained an open and transparent approach and systems were in place for reporting and recording significant events.

  • The practice had clearly defined and embedded systems to minimise risks to patient safety.

  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.

  • The practice had introduced innovations and pilot schemes with a view to improving the way care and treatment was delivered to patients, such as the introduction of a GP Unit at Torbay Hospital.

  • The practice had introduced e-consultation which enabled patients to contact GPs online via email and receive a response from a GP within 48 hours.

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.


Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice
3rd June 2015 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Chelston Hall Surgery on 3 June 2015. At that inspection the overall rating for the practice was good. The five domains of safe, responsive, caring, effective and well led were rated as good. All inspection reports for Chelston Hall Surgery can be found by selecting the ‘all reports’ link for Chelston Hall Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 17 October 2017 to confirm that the practice had continued to meet legal requirements and to identify additional improvements made since our last inspection.

Overall the practice is rated as good.

Our key findings across the Well Led domain we inspected were as follows:

  • The practice maintained an open and transparent approach and systems were in place for reporting and recording significant events.

  • The practice had clearly defined and embedded systems to minimise risks to patient safety.

  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.

  • The practice had introduced innovations and pilot schemes with a view to improving the way care and treatment was delivered to patients, such as the introduction of a GP Unit at Torbay Hospital.

  • The practice had introduced e-consultation which enabled patients to contact GPs online via email and receive a response from a GP within 48 hours.

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.


Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice

 

 

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