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Cherriton, Rock Ferry, Birkenhead, Wirral.

Cherriton in Rock Ferry, Birkenhead, Wirral is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care and learning disabilities. The last inspection date here was 22nd November 2019

Cherriton is managed by MacIntyre Care who are also responsible for 39 other locations

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-11-22
    Last Published 2017-04-14

Local Authority:

    Wirral

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

10th March 2017 - During a routine inspection pdf icon

This was an unannounced inspection carried out on 10 March 2017. We also visited the provider’s offices on 14 March 2017 to look at records.

The manager of the service had applied to be the registered manager and was going through the process at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Cherriton provides accommodation and support for six adults who have learning disabilities. It is run by MacIntyre Care who provide support services to people across the country.

The house is a detached property in a residential area of Rock Ferry. It fits in with the local neighbourhood and is in keeping with the principle of supporting people to live ordinary lifestyles in their local community. Shared space includes a lounge, dining room, kitchen, bathroom and two accessible shower rooms. Outside, an enclosed back garden provides seating, and parking is on-street at the front of the house. Each of the people living at the house has a large bedroom of their own, some of which are located downstairs.

We last inspected Cherriton in June 2015. At that inspection we had concerns that the provider did not meet the requirements of the Mental Capacity Act 2005 (MCA) and with how the service managed their quality assurance systems. At this inspection we found that these areas had improved along with the rest of the service provision.

The home employed adequate staff in order to meet the needs of the people who lived there. The staff were supported by the manager and senior support worker to do their jobs well. They had access to regular training, support and supervision.

The premises were cleaned and well maintained. We saw that the equipment was regularly checked to ensure that it was safe for use. We saw that there were plans in place to improve some areas of the home.

The manager and staff team had a good understanding of the Mental Capacity Act and saw that it was safely applied to ensure that people were cared for lawfully.

The staff were kind and caring and we saw many examples of how they respected the individuality and dignity of the people who lived in the home. Relatives spoke very highly of the staff and the manager and the care that their family members received.

The home was well led and the manager and senior support worker worked hard to maintain systems and processes to ensure that people received good care in a caring and safe environment.

We saw that risk assessments were in place and were updated regularly to keep people safe. Medicines were managed well for everyone who lived in the home. The manager monitored the systems and processes well and made sure that standards were maintained and took action when it was required.

19th June 2015 - During a routine inspection pdf icon

This was an unannounced inspection carried out on 19 June 2015.

A registered manager was in place at Cherriton. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Cherriton provides accommodation and support for six adults who have learning disabilities. It is run by MacIntyre Care who provide support services to people across the country.

The house is a detached property in a residential area of Rock Ferry. It fits in with the local neighbourhood and is in keeping with the principle of supporting people to live ordinary lifestyles in their local community. Shared space includes a lounge, dining room, kitchen, bathroom and two accessible shower rooms. Outside, an enclosed back garden provides seating, and parking is on-street at the front of the house. Each of the people living at the house has a large bedroom of their own, some of which are located downstairs.

We last inspected Cherriton in January 2014. At that inspection we looked at the support people had received with their care, welfare and nutrition, we also looked at whether people were safe, the support provided to staff and how the quality of the service was assessed by the provider. We found that the provider had met regulations in these areas.

The registered provider did not meet the requirements of the Mental Capacity Act 2005 (MCA). They had applied for and received Deprivation of Liberty Safeguards (DoLS) for people who needed them, however people's capacity to make a particular choice was not always assessed. You can see what action we told the provider to take at the back of the full version of the report.

Quality assurance systems were in place but did not operate effectively enough to ensure people received a safe, effective caring and well led service. You can see what action we told the provider to take at the back of the full version of the report.’

Care plans provided sufficient information to inform staff about people’s support needs. This included information about their health, personal care and activities they enjoyed.

People received the support they needed with their nutrition, however this support was not always provided in a way that promoted their dignity.

Medication practices were not always safe. People received their medication on time and it was stored correctly. However, stock control systems were not robust enough to prevent the possibility of medication being mis-managed.

Staff had received training and understood their role in identifying and reporting any potential incidents of abuse. They also had a good understanding of whistle blowing procedures and their role in dealing with any complaints received. The registered provider responded appropriately to safeguarding and complaints.

A system was in place for recruiting new staff to work at Cherriton. This included carrying out checks to help ensure the person was suitable to work with people who may be vulnerable.

There were enough staff available to support people with their daily lives. Staff had received the training they needed to support people safely and well. Staff knew the people living at Cherriton well and were able to respond to their non-verbal methods of communicating. Records were stored safely and were maintained and up to date.

10th January 2014 - During a routine inspection pdf icon

We spoke with a range of people about the home. They included the registered manager, staff members, residents and relatives. We also asked for the views of external agencies in order to gain a balanced overview of what people experienced living at Cherriton.

We used a number of different methods to help us understand the experiences of people who lived at the home. This was because the residents had complex needs and were not able to tell us about their experiences.

We spent time in all areas of the home, including the lounge and the dining areas. This helped us to observe the daily routines and gain an insight into how people's care and support was being managed. We observed staff using various ways of communicating with people, including pictures, objects and symbols which were used to assist people to be more independent and make choices. We saw that staff interacted positively with people and talked to them in a kind and respectful way, altering their communication styles in order to meet individual needs.

Following the visit we spoke with relatives by phone. They told us they were regular visitors to the home and described the standard of care as very good.

We looked at staff training records and supervision arrangements. Staff told us they felt supported, had regular meetings with the provider and their training was kept up to date.

There were a range of audits and systems in place to monitor the quality of the service being provided.

14th December 2011 - During a routine inspection pdf icon

We spent time in the communal areas with people who lived at Cherriton.

We observed care workers supporting people in an affectionate and respectful manner. They were attentive to people’s physical and emotional needs offering physical and verbal comfort to them when they became distressed.

We observed people who used the service being treated in a sensitive and respectful manner.

People who used the service appeared to be relaxed and comfortable with the care workers supporting them.

We requested information about Cherriton from Wirral Department of Adult Social Services (DASS) contracts and commissioning team, no information was provided.

We requested information about Cherriton from Wirral Local Involvement Networks (LINKs), no information was provided.

1st January 1970 - During a routine inspection pdf icon

We used a number of different methods to help us understand the experiences of people using the service, because the people who used the service had complex needs which meant they were not able to tell us their experiences. We spoke with three relatives who told us they were very happy with the service their relatives received.

We looked at the healthcare records that showed the service sought advice and input from other health and social professionals to ensure any proposed treatments were in people’s best interests. The care plans were person centred and identified the holistic needs of the people who used the service.

Cherriton was pleasantly decorated and furnished in a ‘homely’ style with pictures and photographs displayed on the walls. Bedrooms had been personalised and reflected the interests and styles of the people who lived

Training records showed all staff employed by the service had gained the National Vocational Qualifications (NVQ) Levels 2 or 3 in care. The provider offered all newly appointed staff a comprehensive induction training package that also included orientation to their specific place of work and mentorship by experienced members of the staff team.

Relatives told us if they were not happy with the service their relative received they would speak to the manager. Records showed the provider had a system in place to encourage the staff team to support people who used the service to raise issues or complaints on their behalf.

 

 

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