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Cherry Tree House Residential Care Home, Morden.

Cherry Tree House Residential Care Home in Morden is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care and caring for adults over 65 yrs. The last inspection date here was 31st May 2017

Cherry Tree House Residential Care Home is managed by Mrs Ann Devers.

Contact Details:

    Address:
      Cherry Tree House Residential Care Home
      119 Monkleigh Road
      Morden
      SM4 4EL
      United Kingdom
    Telephone:
      02085430331

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-05-31
    Last Published 2017-05-31

Local Authority:

    Merton

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

26th April 2017 - During a routine inspection pdf icon

Say when the inspection took place and whether the inspection was announced or unannounced. Where relevant, describe any breaches of legal requirements at your last inspection, and if so whether improvements have been made to meet the relevant requirement(s).

Provide a brief overview of the service (e.g. Type of care provided, size, facilities, number of people using it, whether there is or should be a registered manager etc).

N.B. If there is or should be a registered manager include this statement to describe what a registered manager is:

‘A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

Give a summary of your findings for the service, highlighting what the service does well and drawing attention to areas where improvements could be made. Where a breach of regulation has been identified, summarise, in plain English, how the provider was not meeting the requirements of the law and state ‘You can see what action we told the provider to take at the back of the full version of the report.’ Please note that the summary section will be used to populate the CQC website. Providers will be asked to share this section with the people who use their service and the staff that work at there.

20th November 2013 - During an inspection to make sure that the improvements required had been made pdf icon

Following a previous inspection of the service in July 2013, we identified essential standards of quality and safety were not being met in respect of Regulation 20 and 23 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010. We asked the provider to take appropriate action to achieve compliance with these regulations.

We did not speak to people using the service at this inspection but spoke with them in July 2013 when we last visited the service. We gathered evidence of people's experiences of the service by speaking with staff and reviewing other records related to the running of the service.

The registered manager showed us the changes that had been made since our last inspection in July 2013. We saw the service had reviewed and updated its record systems to gain further detailed information on people’s needs and risks and reviews of people’s needs and care plans had been completed. Records of staff training we examined demonstrated that the service had reorganised the staff training matrix and members of staff had completed essential training to meet the needs of people using the service. Systems had been put in place to support staff and enable further professional development. We reviewed the policies and procedures for the home. The list of policies was comprehensive and included a creation and review date. Records were held securely in the office of the home and were easily accessed when required.

31st July 2013 - During a routine inspection pdf icon

At the time of our inspection there were three people residing at Cherry Tree House. We used different methods to help us understand the experiences of people who use the service as not everyone who lived at the home was able to communicate verbally with us in a meaningful way.

On the day of our inspection we met and spoke with two people who use the service and the home owner. Feedback from people who use the service was positive. They told us they were happy with the care and support provided at the home and felt the staff who worked there were kind and compassionate. One person told us “I have not been at the home long but my room is lovely and the staff are so kind and helpful”.

During our inspection we observed positive staff interactions with people who used the service. Generally staff interactions were characterised by kindness, warmth, understanding and empathy. Staff treated people with dignity and respect and offered appropriate assistance when required.

We found that the records kept by the provider and staff training were not always up to date. We have asked the provider to set out an action plan detailing what action they will take to meet the essential standards. We will check to make sure that this action is taken.

25th November 2011 - During a routine inspection pdf icon

'I get the help I need' and 'they are always around to help', 'I do what I want', I watch the television', 'I eat what I want', 'I get to eat what I like' and 'I don't eat very much' were some of the comments about what it is like living at Cherry Tree House. People said they feel safe living at Cherry Tree House.

1st January 1970 - During a routine inspection pdf icon

This was an unannounced inspection which took place on 15 and 21 May 2015. At our previous visit in November 2013, we judged that the service was meeting all the regulations that we looked at.

Cherry Tree House is a service in the Merton area, providing personal care and support for three elderly people.

The service has a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and the associated Regulations about how a service is run.

Relatives of people told us they felt their family members were safe living at Cherry Tree House. The registered manager knew how to protect people if they suspected they were at risk of abuse or harm. Risks to people’s health, safety and wellbeing had been assessed and the registered manager knew how to minimise and manage identified hazards in order to keep people safe from harm or injury.

The registered manager and the owner told us they provided the care and support for the people living at Cherry Tree House together with another member of staff who works on one day each week. We found there were enough trained and supported staff to meet people’s needs. Relatives told us staff knew people’s needs well and their choices and preferences about their care.

People received their medicines as prescribed and staff knew how to manage medicines safely.

Relatives told us staff were kind and caring, and our observations and discussions with staff supported this. We saw they treated people with dignity, respect and compassion.

People had a varied and nutritious diet and choice of meals.

Staff supported people to keep healthy and well through regular monitoring of their general health and wellbeing.

People were encouraged to maintain relationships that were important to them. There were no restrictions on when people could visit the home and family members and other visitors told us they were made welcome.

People had access to their local community if they wanted to go out and could choose what they wanted to do in terms of social activities. We saw staff encouraged and supported people to be as independent as they could and wanted to be.

Care plans were in place which reflected people’s specific needs and their individual choices. Relatives of people were involved in developing and regularly reviewing their relations’ care plans and we saw people were supported to make decisions about their care and support.

People using the service and their relatives were encouraged to give feedback on the service as there was an effective complaints system in place.

Relatives said they thought the registered manager encouraged feedback and sought to develop and improve the service for people.

Staff told us they were clear about their roles and responsibilities. They had a good understanding of the ethos of the service.

Systems were in place to monitor the safety and quality of the service and to get the views of people about the service.

 

 

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