We spoke to three patients who received treatment on the day of our visit. All the patients we spoke to were very satisfied with the quality of care received. One person said the staff are 'very friendly and during treatment you are always in control'. We found the staff very professional and helpful and this was confirmed when we spoke to patients.

The three patient's commented on how friendly, polite and caring the practice staff were. One patient on the day of our visit said she was 'very satisfied with the standard of care'. Another patient commented if he could use two words it would be 'very professional'.

All three patients commented on the cleanliness of the practice. One person said 'the cleanliness is always excellent' We found the practice very clean and tidy this was confirmed through observing patient feedback survey. All three people we spoke to would recommend the practice to their family or friends.

We found that all three patients were given appropriate information and choices about their treatment options and the associated costs. The prevention of dental problems was always emphasized by the dentist and other staff. One patient commented that with respect to dental health the practice philosophy is 'prevention is better than cure'. This was confirmed when reviewing clinical records. All three patients commented how easy it was to make an appointment. They said they only had to wait a short while for an appointment even when they had problems.