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Care Services

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Chetwynd Road, Southsea.

Chetwynd Road in Southsea is a Supported living specialising in the provision of services relating to caring for adults over 65 yrs, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 11th December 2019

Chetwynd Road is managed by Care Management Group Limited who are also responsible for 128 other locations

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Outstanding
Well-Led: Outstanding
Overall: Outstanding

Further Details:

Important Dates:

    Last Inspection 2019-12-11
    Last Published 2017-04-20

Local Authority:

    Portsmouth

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

16th June 2016 - During a routine inspection pdf icon

We carried out an unannounced inspection of this service on the 16, 17 and 20 June 2016. Chetwynd Road provides personal care and support for adults with a learning disability, who may also have physical disabilities and/or other complex health conditions. This is a supported living service where people reside in self-contained flats, and have designated key workers to support them. The service operates from an office within the grounds of the building. There is a communal lounge and kitchen/dining area on the ground floor and a garden to the rear of the building. At the time of our inspection 14 people were living at Chetwynd Road.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were kept safe from abuse and avoidable harm by staff who knew them well. Staff were able to demonstrate a sound knowledge of how to recognise the signs of abuse and how to report this appropriately. People were involved in promoting fire safety at the service. External agencies were invited to help to contribute to people’s safety.

Safe recruitment practices were followed to ensure that those employed were suitable to work in a care setting. Innovative interview practices were used to encourage people living at the service to contribute to the recruitment process. There were enough staff to keep people safe.

Medicines were stored securely in individual people’s flats and administered by appropriately trained staff. Medicine records were kept up to date. Risk assessments were in place to mitigate any potential risk of harm to people and staff.

Staff were up-to-date with annual mandatory training updates which enabled them to care for people effectively. Staff demonstrated a good understanding of the Mental Capacity Act 2005 and provided good examples of seeking consent when providing personal care and support.

Staff supported people to maintain a healthy diet and where people had complex dietary health needs, staff ensured that these needs were met according to guidance within the care plan. People were encouraged and supported to access external health and social care provision.

Staff demonstrated that they knew people well. Interactions between staff and people were observed to be warm, supportive and caring. People’s independence, privacy and dignity were respected at all times. People were actively encouraged to participate in discussions and contribute to decisions relating to their care and support.

People’s care plans were personalised with their individual wishes and preferences taken into account and were reviewed regularly to accommodate people’s changing needs and wishes. People were encouraged and supported to engage in meaningful activity of their choosing. There was a strikingly significant range of initiatives and support available and delivered successfully to help empower and promote people’s choices and aspirations, including the use of tailored communication and the use of technology. Leaders and staff worked innovatively and passionately to ensure people’s lives were their own, and focussed on their abilities and wishes, not on their disabilities.

People and their relatives felt able to raise any complaints or concerns they might have about the service and that they would be listened to and the matter would be addressed appropriately within a timely manner achieving positive outcomes.

The registered manager received very positive feedback from people, relatives and staff regarding the leadership of the service. The service cultivated a warm, welcoming and inclusive culture where people and staff felt able to express themselves.

From senior leadership to front line support staff, a clear vis

28th November 2013 - During a routine inspection pdf icon

During our inspection we spoke to three care staff, the registered manager and the deputy manager. We met spoke to three of the people using the service and two relatives. We also met other people using the service in passing and observed some interactions between staff and people.

We observed staff interacting with people in a friendly manner and treating them respectfully. People made requests and staff responded appropriately. Staff knew people well and treated each person as an individual.

We saw that care plans were detailed and up to date, however not all had been signed by people or a representative.

There were processes in place to ensure that people were safeguarded against abuse this included training for staff and their knowledge and understanding of the whistle blowing policy.

There were robust quality monitoring processes in place which involved the staff, relatives and people using the service.

11th February 2013 - During a routine inspection pdf icon

During our visit we saw that people were being treated with dignity and respect and people's independence was encouraged. People were spoken to in a respectful way. One person told us "I like my room - I can decorate it how I want."

Observation during the inspection showed staff supporting people to make their own choices about what they had for lunch and what activities they took part in. Staff knew exactly how each person communicated which meant people's wishes were understood and respected. We observed one person communicating with staff through the use of an electronic communication tool. Staff confirmed that they had tailored the device to "meet her needs and allow her more freedom."

We observed that staff asked people about how and when they wanted their care and support. This indicated that people were involved in planning their care on a daily basis.

People chose how to occupy themselves in the service. We observed that people were spending time in the communal areas watching television and interacting with each other. During our inspection we observed people spending time in their bedrooms listening to their choice of music. We also saw people being involved with cooking in the kitchen with staff members.

During the inspection we observed staff spending the majority of their time with people who used the service. They frequently checked on them to ensure they were alright when spending time on their own.

 

 

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